Common Questions & Troubleshooting

FAQs, Resolving Errors, & More
17 articles

Billing FAQ

1. Can I add images on a different feed for my products? Products are already existing. Is that covered under $25.00? Can they be added with the SKU and Image only? Or do you need the entire feed (description, etc.) Yes, it can be done. We onl...

Frequently Asked Questions (FAQ)

I am unable to upload my source file. What is going on?If you're using FTP or SFTP, please ensure that you have provided the correct login credentials, source host URL and path & file name.If you're using Dropbox, Google Drive or One Drive, please...

Queuing, Running Feed

Many users asked about their feed is getting stuck at queuing.These are the few reasons why this could happen:1. Some time our service running slower or lower to queue when there are many users updating at the same time. You may setup the notifica...

What is Server Status?

The server status show how occupied or vacant the Stock Sync server is. The server status depends on the number of jobs running. How does it affect me? - Upload file will be processed when empty slot available - Server status only ...

Does Shopify products have to be uploaded to Stock Sync before I can use Stock Sync to update/manage them?

The answer is NO. You do not have to upload the product using Stock Sync to update it.  With Stock Sync you are not forced to use the features that you do not want. You can choose to either import only or update only or both with Stock Sync.

How to access Private files on Google Drive or Sheet

Question: I want to sync my data feed with Stock Sync but I want to keep my data feed personal? My data feed is on Google Drive. Answer: You can make this work by giving permission to stock-sync@appspot.gserviceaccount.com to access the f...

How does Stock Sync affect other apps?

So far Stock Sync does not affect other apps in your store. This is because Stock Sync is a flexible app that allows full customization.  For example: Apps like Quantity Break: It will automatically create price variation for a different pr...

How to check for New Added product/s in your store?

Note: You can have back the credit spent, by clicking on the Undo. This, it will also revert the added products to the store. To check your Imported product/s using the Add Product feed, follow these steps: 1.  Identify your tag in the Fe...

Total variant(s) in store?

You must be wondering why do we need the total number of variant(s) in your store. Well, it's because it determines your monthly subscription plan. Stock Sync is not like many other apps out there. You are not limited to the number of up...

What does XX% updated means?

The percentage count shows a matching variant between the source feed file and Shopify Store, thus if there are only variants of the store in the file and not other SKUs, it will be will 100%. This means if there are only 100 variants in the ...

How to update Collection field of a product?

The Collection field is only available for adding new products. Stock Sync does not sync Collection field for the time being. However, we suggest this method that could help you: 1. Add tags to your products. For example shoes. 2. Ch...

How to configure Low Stock Alert?

1. Once you have set up your update feed. Click on the Feed Settings and proceed to Step 3 (Advanced Settings) 2. Specify the Low Stock Level. By default, it is 0 3. Once done, click on Save. 4. On the top left corner of Stock Sync, c...

How to update multiple products with the same product identifier?

By default, Stock Sync will only update the first product that has the same product identifier (SKU, Barcode).  To update all products with the same product identifier, simply enable this option: It is in STEP 3 (Advanced Settings) of th...

How does the Pricing works?

Just by looking at the price once Stock Sync might look expensive. But Stock Sync is actually a lot cheaper. A large number of our clients did review us and mentioned that too. Click here to view (https://apps.shopify.com/stock-sync#reviews). Allo...

Top 10 reason why the inventory updated wrongly?

1. Ensure the variants is in the feed file. Ensure mapping correctly Please check the feed file that you received from your supplier to ensure the variant(s) is present. If the variant(s) is present, then make sure the Product Identifier is m...

Change my email receive in Stock Sync

Question: We originally named our store "ABC store" but recently changed our brand name. Unfortunately, the email on the "Email Receive" option still features this old brand. We want to provide our vendors with a better email. Is it possi...

File encoding issue in Stock Sync

Each file has different file encoding even if they look alike. By default, the file encoding in Stock Sync is set to Auto. It will use the lowest encoding. If you ever face the file encoding issue, please follow the steps below: 1. Identify y...