> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.stock-sync.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Can I get a refund for my credits?


* The answer is **YES** . If the credits are not used.
      
* If the credits have been used to add products, then simply the **UNDO** the add product.

![](https://storage.crisp.chat/users/helpdesk/website/b219050a5836c000/screenshot-2024-11-07-at-12263_1lot72.png =659xauto)

* Once the process has been **UNDONE**, the used credits will be returned back to you. When the credits revert back, you can reuse them to add or remove products.

* If there is a problem with reverting, you can reach out to support to request a refund.

* For **unused credits**, a refund can be issued directly. If the purchase is **past Shopify's refund window**, support may need to contact **Shopify Support** to process the refund.

||| Remove product feed can't UNDO. The changes are permanent and can't be reverted.