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# Feed limit exceeded message appears during free trial, even though the limit hasn't been reached

**Issue:**  
A “Feed limit exceeded” message appears during the free trial, even though the limit has not been reached.

**What to check:**  
* Confirm that the store is still within the **14-day free trial** by checking the dashboard.  
* Review the feed setup to ensure the number of feeds and sync attempts are within the trial limits.  
* Refresh the page and rerun the feed, or re-upload the feed file if applicable.

**If the issue continues:**  
* Contact the support team with the **store name** and **feed details**.  
* A human support agent will follow up via email within **12–24 hours**.

**Note:**  
Ensure the correct store name is provided to avoid delays in support assistance.