> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.stock-sync.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# FTP - Download connection method

|| Connect via FTP to easily export your product data in XML format. Learn more [here](https://help.stock-sync.com/en/article/how-to-export-product-in-xml-format-158on4d/?bust=1751448644864). 

To sync your feed file from FTP, use the FTP - Download connection method.

1. Go to **Setup New Feed** > Choose **Update/Add.**

2. Choose or search the  **FTP - Download** method to establish the connection.

3. Fill in the **login credentials** for the username and password fields.

![](https://storage.crisp.chat/users/helpdesk/website/b219050a5836c000/image_17ymr4x.png)
  
4. Specify the FTP **Host** to that you want to export the inventories to which source host.

     eg. **vendor.com:20,** ftp.vendor.com**, 112.2.1.150**

5. Enter the FTP **Port** if it is not included with the host. The standard FTP port is 21; use the port supplied by your vendor.

6. Fill in the **Directory and filename** where the feed file is located.

     eg. Directory and filename. eg. **/public\_html/project/data/inventory.csv**

![](https://storage.crisp.chat/users/helpdesk/website/3279ff9efecd2200/9da12e83-5adf-46d3-8ca4-5cb35c_r37u7s.gif)

7. For the setup of a filename with a timestamp, please click [here](https://support.stock-sync.com/support/solutions/articles/44002312400-wildcard-and-dynamic-date-in-stock-sync) to know more.
  
8. Select an option under the **After Process** field, depending on the user choosing which option for their feed file to be after the process is finished.
* Do Nothing To My File
* Append Date To My File (<date\_time>\_file\_name)
* Delete My File
* Rename My File (After the process, you can set the name as you want in the field provided
   
 ![](https://storage.crisp.chat/users/helpdesk/website/2e3cd5532359e400/d81fe587-d5c0-4229-a5ec-e74323_t1j7zy.png)
    
9. **File Format** field is can be set as **Auto** by the user where Stock Sync auto-detects the file format or the user also can choose the type of file format that they attaching for the connection method accordingly.

||| File format that can set it as CSV, XML, XLS, JSON, .TXT, EDI, and HTML table
  
![](https://storage.crisp.chat/users/helpdesk/website/5605696594f31400/f303d09e-2b6c-409c-a2b1-3b6805_jroyna.png)
10. If your site server is secure, please copy the IP address provided for it to work.

||| Whitelist the IP address "52.20.189.51" in your server.

11. Click on the test connection to test it out or else you can test it via FileZilla. Learn more about [How to test via FileZilla?](https://filezillapro.com/docs/v3/basic-usage-instructions/connecting-to-a-server/)

### Common causes of FTP connection errors
* Missing or incomplete login credentials such as an empty password field.
* FTP server not whitelisting Stock Sync’s IP address (52.20.189.51).
* Incorrect port or protocol (FTP vs SFTP vs FTPS).
* Firewall or security blocks on the server.
* Wrong directory or filename — paths are case‑sensitive (e.g. Inventory vs inventory).