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# I keep getting the error: "sftp file not found"

||| If you see the error "sftp file not found", it means the system is unable to locate the file you're trying to access or transfer. Here's how to troubleshoot it:

## Steps to Fix the Error:

1. **Check the File Name**
* Ensure the file name is spelled correctly. SFTP is case-sensitive, so double-check capital and lowercase letters.

2. **Verify the File Extension**
* Confirm that the file format matches exactly what you're trying to access.
* If you're uploading a `.zip` file, make sure the file is actually saved as `.zip`, not mistakenly as `.ZIP`, `.Zip`, or another format like `.rar`.
* For `.csv` files, confirm they are **not** saved as `.txt` or another type.

3. **Ensure the File Exists in the Specified Directory**
* Check that the file is located in the correct directory or path you're pointing to in your SFTP client.

4. **Check for Hidden Characters or Spaces**
* File names copied from emails or documents may include hidden spaces or special characters. Try retyping the file name manually.
 
## Need More Help?

| If you've verified the file name, format, and location and the error persists, contact our support executive for further assistance.