> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.stock-sync.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What information should I provide to resolve my issue with Stock Sync?

To help resolve your Stock Sync issue quickly, provide the following information when contacting support:

• A clear description of what is not working (e.g., feed not updating, app not opening, products missing).
• Store name or URL.
• The name of the feed involved (Add, Update, Remove, Email Attachment, etc.).
• Sample SKU(s) that are affected.
• Feed ID if available, and the source file or feed URL so the team can review it before the call.
• Expected behaviour (e.g., what you expected to sync or update).
• Any filtering rules or special setup you are using.
• Screenshots or screen recordings, if possible.

Sharing these details helps the support team identify the issue and assist you more quickly.