> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.stock-sync.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What is Support or Priority Support?

Stock Sync offers two levels of support depending on the subscribed plan: **Support** and **Priority Support**.

### Support

Support requests are handled on a first-come, first-served basis.

* Assistance is provided by the Support Team.
* Initial responses are typically within **24 hours during business hours**.


### Priority Support

Priority Support is available on selected plans and provides faster and more hands-on assistance.

1. Requests and questions are prioritized for quicker response times.
2. Includes onboarding and technical support with a specialist.
3. Each video call session is limited to **15 minutes**.
4. Video call sessions can be requested with an executive support agent, **depending on availability**.

Priority onboarding and technical support may include:
* API configuration
* Image CDN setup
* Feed troubleshooting
* Setup of complex price conditions or rules
* Adding variants to existing products
* Custom formatting
* Handling advanced JSON and XML mapping
* Liquid formatting