> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.stock-sync.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What should I do if I cannot access my Shopify store to cancel subscription?

If you cannot access your Shopify store, you will not be able to manage your Stock Sync app installation or billing from the Shopify admin. In this situation, contact Stock Sync support and provide your store URL. The team can check your account, confirm whether the app is still active, and help with subscription cancellation or credits if needed.