> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.stock-sync.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What steps should I take if my Shopify store isn't found in the support system?

If your Shopify store can’t be found in the support system, follow these steps:

1. Provide your **registered email address** used for the store.
2. Share your **Shopify store URL** so the support team can locate it accurately.
3. Verify that you have **installed the SyncX / Stock Sync app** on the correct Shopify store. If the app is not installed, the system will not be able to identify your shop.
4. If you are already in contact with a support agent, share the **current issue or context**, as they may need this to locate your case or previous thread.

These steps help support confirm your store identity and access your account for troubleshooting.