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# Why am I receiving the error "The shop can't accept the provided charge" when trying to purchase credits?

![](https://storage.crisp.chat/users/helpdesk/website/b219050a5836c000/screenshot-2024-03-14-at-11394_1idv854.png)
  
Based on the above image, the error shows that **"The shop can't accept the provided charge".** 

**Reason**

* When attempting a problem on purchase credits, an error occurs stating that the shop is unable to accept the provided charge.
    
**Solution**

* The error you are seeing is not related to Stock Sync. It is actually an error from the Shopify admin. Please contact them to know more.
* If you would like to know more on this can [learn more](https://community.shopify.com/c/payments-shipping-and/the-shop-can-t-accept-provided-charge/td-p/1394873) here.