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# Why email process only runs at a certain time period?

The **Email Connection** is designed to run automatically at scheduled intervals **based on your subscription plan**. Instead of checking your inbox continuously, the system processes new emails according to the frequency included in your monthly plan.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/2/1/9/b219050a5836c000/screenshot-2026-07-28-at-12514_1rqkkva.png)

### How it works
When a new email is received, it is **not processed immediately**. Instead, it is placed in a queue and will be processed during the next scheduled run.
For example:
* If your email connection is scheduled to run **every hour** and a new email arrives **10 minutes after the previous run**, it will remain in the queue until the next hourly run.
* Once the scheduled time is reached, the queued email will be processed automatically.

### How to check the schedule
You can view the processing schedule in the **Activity Log**, which displays:
* **Previous Run Time** – The last time the email connection was executed.
* **Next Run Time** – When the next automatic processing is scheduled.
If you're expecting to run immediately, can click on **Force start process**. 

||| The processing frequency depends on your current subscription plan. Higher-tier plans may have shorter processing intervals.