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# Why I get an error as "Ensure the file format is {{file_format}}."

![](https://storage.crisp.chat/users/helpdesk/website/99547f3d6c7c2800/8527fd28-5f37-4e03-acf6-b23f34_sk7gmj.png)

  

Based on the above image, the error shows that **"Ensure the file format is Auto"**. Please refer to below for more details:

**Reason**

*   This error depends on the file type that is set up. It's required to select the correct file format. Therefore the setup process is successfully done
  

**Solution**

*   Required to check whether the file formats are correctly selected when setting up the feed.