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# Why I getting an error as "Please check the file name and file permission."

![](https://storage.crisp.chat/users/helpdesk/website/beab6b44a4e10800/04bb3fba-ad90-41ae-bfbe-6184e9_d0zisf.png)

  
Based on the above image, the error shows that **"Please check the file name and file permission."** 


**Reason**

*   For example, by using an FTP connection, the login user account doesn’t have permission to access the folder or the filename. 
*   The login details are given incorrectly. 
*   The file name is not accurately stated.   
      
    
**Solution**

*   Required to ask suppliers to get correct details on the filename and give permission to access those files. 
*   By using FTP connection and having this error, can test it out using FileZila is that the file name and permission is correct. Learn more about [**How to test via FileZilla?**](https://filezillapro.com/docs/v3/basic-usage-instructions/connecting-to-a-server/)
*   Provide the correct login details in the provided field. 
*   Please ensure the file name is correct even a single space should take note of it. 
*   Test on their end by the IT team for solving the issues.