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# Why I keep getting the error: "Insufficient Credits. Please buy more credits to continue"

  

![](https://storage.crisp.chat/users/helpdesk/website/f24a41aec054d80/3c7e427e-5155-4aa1-a25f-e6d45c_dq3isp.png =446xauto)
  

After running the feed, it showed insufficient credits, which meant exceeding the import limit. There are no credits.   
  

**Reason**

*   Stock Sync needed credits to add all the products.  
      

**Solution**

*   Top up credits on the billing page to add more products.
*   Once credits are added, re‑enable the feed schedule if it was paused.
*   Make sure the feed connection details are correct before running it again to avoid repeated pauses.
*   If credits stay at 0 during the next few runs, the feed may be disabled automatically.