> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.stock-sync.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why the Stock Sync app couldnt be loaded in the Shopify admin and how to enable cookies?

If you noticed there is an error when redirect between Stock Sync and Shopify admin as below image. Then, you need to enable 3rd party cookies on the browser. 

![](https://storage.crisp.chat/users/helpdesk/website/b219050a5836c000/image_pdyo14.png)
![](https://storage.crisp.chat/users/helpdesk/website/b219050a5836c000/screenshot-2024-06-28-at-85523_1ut701v.png)

# How to enable in Google Chrome 

![](https://storage.crisp.chat/users/helpdesk/website/b219050a5836c000/image-1_2bhjyt.png)

1. Go to the setting page

2. Click "Privacy and and security" on left menu

3. Click "Third-party cookies" on the middle of page

4. Select "Allow Party Cookies"


# How to enable in Firefox

![](https://storage.crisp.chat/users/helpdesk/website/b219050a5836c000/image-2_leep9m.png)

1. Go to the setting page

2. Click "Privacy and Security" on left menu

3. Select "Custom"

4. Select "Corss-site tracking cookies" for cookies



# How to enable in Safari

![](https://storage.crisp.chat/users/helpdesk/website/b219050a5836c000/screenshot-2024-05-16-at-14310_1aevmhi.png)

1. Go to the setting page

2. Click "Privacy and Security" on left menu

3. Select "Custom"

4. Select "Corss-site tracking cookies" for cookies