File encoding issue in Stock Sync

Modified on Tue, 11 Apr 2023 at 02:56 PM

Each file has a different file encoding even if they look alike. By default, the file encoding in Stock Sync is set to Auto

Stock Sync will use the lowest encoding. If ever face a file encoding issue, please follow the steps below:

1. Identify your file encoding with

2. After the file is uploaded, the file encoding will be displayed. 

3. Navigate Feed Manager > Step 1 > File encoding and choose the from the list provided.

4. Rerun the feed 

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article