File encoding issue in Stock Sync

Modified on Tue, 11 Apr 2023 at 02:56 PM



Each file has a different file encoding even if they look alike. By default, the file encoding in Stock Sync is set to Auto


Stock Sync will use the lowest encoding. If ever face a file encoding issue, please follow the steps below:


1. Identify your file encoding with http://www.abctool.info/encoding-detector/


2. After the file is uploaded, the file encoding will be displayed. 


3. Navigate Feed Manager > Step 1 > File encoding and choose the from the list provided.


4. Rerun the feed 





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