Failed. Response code = 500 / 520. Response message = Internal Server Error

Modified on Tue, 26 Sep 2023 at 10:35 PM


Problem:


The error Failed. Response code = 500/ 520. Response message = Internal Server Error occurs when Shopify is NOT accepting the image upload.


The error is caused by Shopify. May check this by going to Shopify Admin Page:

Product > Choose A Product > Media > Add Media From URL >
input: Image URL

We are not sure why some images are ok. We can do is set up Image CDN to load the images. 



Solution:


We recommend setting up an Image CDN to ensure all images load properly. See here for setup instructions. for the setup. 






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