What is Support or Priority Support?

Modified on Fri, 04 Aug 2023 at 02:22 PM

Priority Support is a level of support offered on specific plans. Typically support requests are handled in the order that they were received. With Support or Priority Support, there are certain advantages to it, please refer to below.


  • Get support from our Support Team, with first replies typically within 24 hours during working hours

Priority Support

  1. Get your questions and requests prioritized and answered first.

  2. Onboarding and technical support, as well as access to Video call with a specialist.

  3. The Video call is limited to 30 mins for each session and it can be scheduled via Calendly. The Calendly link can be requested from the support team at support@stock-sync.com

  4. Onboarding and technical support includes

  • API setup

  • Image CDN

  • Feed troubleshoot

  • Apply price conditions

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