Articles on: Frequently Asked Questions (FAQ)

How can I switch from a Paid Plan to a Free Plan?


If you run your online store on Shopify/BigCommerce/WooCommerce:


  1. To learn more about pricing, please refer to Stock Sync Pricing.


  1. To switch from a paid plan to a free plan for Shopify, BigCommerce, or WooCommerce, go to Billing > Manage Plan.


  1. To downgrade your plan, select the free plan option or downgrade to free.


  1. The Shopify user manual provides instructions for locating your invoices and payment details: https://help.shopify.com/manual/your-account/your-invoice


If you run your online store on Wix:


Please follow the steps below when you subscribe to a Free plan or Custom plan from another paid plan.


  1. Go to the Wix dashboard.


  1. Click the profile icon in the top right and select Account Setting > Premium Subscription for the Wix store.



  1. On the Premium Subscription page, click Unsubscribe for Stock Sync in the Wix admin.


  1. To resubscribe, choose a Free or Custom plan. Your settings will be preserved upon reinstalling the app.



Updated on: 21/04/2026

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