How can I switch from a Paid Plan to a Free Plan?

If you run your online store on Shopify/BigCommerce/WooCommerce:

1. To learn more about pricing, please refer to Stock Sync Pricing.

2. To switch from a paid plan to a free plan for Shopify, BigCommerce, or WooCommerce, go to Billing > Manage Plan.

3. To downgrade your plan, select the free plan option or downgrade to free.

Note: Each Shopify store has its own separate Stock Sync subscription. Make sure you are on the correct store’s admin before downgrading to avoid changing the plan on the wrong store.

4. The Shopify user manual provides instructions for locating your invoices and payment details: https://help.shopify.com/manual/your-account/your-invoice

If you run your online store on Wix:

Please follow the steps below when you subscribe to a Free plan or Custom plan from another paid plan.

1. Go to the Wix dashboard.

2. Click the profile icon in the top right and select Account Setting > Premium Subscription for the Wix store.

3. On the Premium Subscription page, click Unsubscribe for Stock Sync in the Wix admin.

4. To resubscribe, choose a Free or Custom plan. Your settings will be preserved upon reinstalling the app.

Updated on: 12/06/2026