How can I switch from a Paid Plan to a Free Plan?

If you run your online store on Shopify/BigCommerce/WooCommerce:

1. To learn more about pricing, please refer to Stock Sync Pricing.
2. To switch from a paid plan to a free plan for Shopify, BigCommerce, or WooCommerce, go to Account > Billing > Manage Plan.

3. To downgrade your plan, select the free plan option or Downgrade to Free. This stops future subscription charges while you remain on the Free plan. If you are switching from the current version to the latest version, downgrade to Free first, then open the new plan proposal and select Switch to Expert to subscribe to the latest Expert plan. The new subscription charges are prorated. After a downgrade, the proration adjustment may take up to one week to complete, so an initial charge can appear before the unused-plan credit is applied. If you still see an additional charge after one week, contact Stock Sync support or Shopify Billing for help.

Note: Each Shopify store has its own separate Stock Sync subscription. Make sure you are on the correct store’s admin before downgrading to avoid changing the plan on the wrong store. Existing settings should remain unchanged when switching versions. Downgrading does not automatically refund previous annual payments; refund eligibility depends on the applicable refund policy and usage.

4. The Shopify user manual provides instructions for locating your invoices and payment details: https://help.shopify.com/manual/your-account/your-invoice

Please follow the steps below when you subscribe to a Free plan or Custom plan from another paid plan.

1. Go to the Wix dashboard.
2. Click the profile icon in the top right and select Account Setting > Premium Subscription for the Wix store.

3. On the Premium Subscription page, click Unsubscribe for Stock Sync in the Wix admin.
4. To resubscribe, choose a Free or Custom plan. Your settings will be preserved upon reinstalling the app.

Updated on: 18/08/2026