Configuration Questions

• How to generate WooCommerce API key (permission)

  Simplify Integration: How to Generate a WooCommerce API KeyPopular

• Quantity Zero Alert Warning Messages

  Discover how to handle zero quantity alerts efficiently with Stock Sync. Optimize inventory management for seamless ecommerce operations.Popular

• I keep getting the error: "Type 'single_line_text_field' must be consistent with the definition's type: 'URL' in the error remark column "

  Learn how to troubleshoot and fix common errors related to metafields in Stock Sync.Some readers

• Did the syncX: Stock Sync app not receive the email to process the feed?

  Learn the straightforward process of obtaining a Gmail forwarding confirmation code for Stock Sync, enabling seamless email communication between your accounts.Some readers

• I keep getting the error: "no match found"

  Discover solutions to resolve the 'No Match Found' error in Stock Sync, ensuring accurate product data synchronization for your business.Some readers

• How do I enable auto-forwarding in Gmail?

  To set up Gmail auto-forwarding, follow the steps below: Go to your Gmail and select Settings. In the Settings page, go to the Forwarding and POPMAP tab. In the Forwarding field, select Add a forwarding address. (https://storage.crisp.chat/users/helpdesk/website/b219050a5836c000/screenshot-2024-03-28-at-238081vrjvg5.png =925xauto) Get the email address from the Stock Sync email connection feed in the Step 1 feed manager receive email field and entSome readers

• I keep getting the error: "The variant Default Title already exists."

  Learn how to resolve the "Variant Default Title Already Exists" error in Stock Sync and ensure a seamless product update process.Some readers

• How do I configure XML parent and variant nodes?

  Stock Sync supports JMESPath expressions in combination with Liquid templating, giving you powerful tools to transform and extract data from both JSON and XML feeds. In stock sync, you can configure the parent XML node and the variant node in Feed Manager (Step 1) This article explains how to configure Parent Node and Variant Node settings in Stock Sync to handle structured data, especially useful for feeds where variant data is nested or stored separately. 📘 What ASome readers

• How to access Private files on Google Drive or Google Sheet?

  Learn how to securely access and manage private files on Google Drive and Google Sheets. Discover step-by-step instructions for maintaining the privacy and security of your documents.Some readers

• Shopify daily limits reached, automatically continue importing the next day

  Automatically Continue Importing the Next Day: Managing Shopify Daily Limits in Stock SyncFew readers

• How to update multiple products with the same SKU and Barcode?

  Discover the easy way to manage inventory updates for multiple products with the same product identifier in Stock Sync.Few readers

• How can I troubleshoot if I have the error list file provided?

  If you have noticed any error list files in your activity log recently, it means there are some issues with the updates. You need to download the error list file to check what the errors are. Once you download the file, you will see several types of errors. Below are some examples of errors and how to troubleshoot them. 1. The specified inventory item is not allowed to beFew readers

• I keep getting the error: " Store is empty "

  Discover effective troubleshooting steps to resolve the 'Store is Empty' error in Stock Sync and ensure your product data is accurately synchronized.Few readers

• What does Timeout while connecting to Source HOST & Connection timeout while reading mean?

  Explore the meaning of timeout errors in Stock Sync and how to troubleshoot them. Keep your ecommerce operations running smoothly.Few readers

• Why am I getting an error as "Find words fail regular expression check".

  Learn how to resolve the 'Find Words Fail' error in Stock Sync. Get expert support for seamless ecommerce operations.Few readers

• How to update Collection of a product?

  Discover how to efficiently update the collection field of your products using Stock Sync, improving organization and ease of access.Few readers

• How to use Regular Expression in Stock Sync?

  Learn how to harness the power of regular expressions in Stock Sync to streamline your inventory management.Few readers

• How to manage duplicate SKUs with multiple vendors?

  Efficiently handle duplicate SKUs from multiple vendors using Stock Sync for streamlined inventory management.Few readers

• Why I keep getting the error: "Insufficient Credits. Please buy more credits to continue"

  Discover why you're getting the 'Insufficient Credits' error in Stock Sync. Learn how to resolve it and purchase more credits to continue seamless operations.Few readers

• When I get an error as "Please check the settings"

  Learn how to resolve the 'Please Check the Settings' error in Stock Sync. Get your ecommerce operations back on track with our troubleshooting guide.Few readers

• How to merge new variants with existing products?

  To merge variants into existing products, navigate to Variant Group Smart Settings Merge variants. Note that adding each new variant will use one credit. Merge new variants into existing products When the toggle is on, variants will be merged with existing products, and you must select the same group for the merging process. Important notes: The Variant Group option is available only in Add Feeds. Update Feeds cannot add new variants — they can update quantity, priFew readers

• Why am I getting an error message stating "Value does not exist in provided choices [value, value]"?

  Based on the above image, the error shows that "Value does not exist in provided choices value, value ". You need to download the error list to see the error. Reason When the metafield validations are missing, an error message will be displayed. The value was not added to the metafield validation in the Shopify admin panel. Solution Stock Sync wFew readers

• Update halt: detected over 10% - 100% inventory set to zero

  Based on the above image, it shows the warning message - update halt detected over 10% until 100% inventory set to zero. This warning message will show up in the feed details when you set the warning halt process message percentage for the quantity of the product set to zero. Stock Sync will stop the update process so that all your products won't be set to zero. For your information on how to set theFew readers

• How to set the current date-time for a date metafield?

  To update the metafield date, two steps need to be followed: Set Up in Shopify Admin Navigate to Settings Custom Data Products/Variants Add Definition. How to Configure in Stock Sync Select the Metafield option in Stock Sync. Choose the field set up in Shopify admin. (https://storage.crisp.chat/users/helpdesk/website/b219050a5836c000/screenshot-Few readers

• Can we add a prefix or postfix during the add process?

  Yes, it is possible. You should use the custom format method under the SKU field. Alternatively, you can also add a prefix directly from Step 2: Matching Column by selecting the SKU column and using the Smart Setting prefix option.Few readers

• How to input prefixes to SKU in Update Feed?

  Learn how to efficiently input prefixes to SKU in the update feed using Stock Sync for enhanced inventory management.Few readers

• How to change my email receive in Stock Sync?

  Learn how to change the email address associated with your Stock Sync account to ensure you receive important notifications and updates seamlessly.Few readers

• How to Undo Added Product(s) by Stock Sync?

  Learn how to effortlessly reverse product additions made by Stock Sync and regain control over your inventory management.Few readers

• How to check if my FTP/SFTP connection is working?

  Discover step-by-step instructions on how to check the functionality of your FTP or SFTP connection in Stock Sync to ensure your data transfers are secure and successful.Few readers

• I keep getting the error: "Failed. Response code = 500. Response message = Internal Server Error.."

  Reason: This error indicates that some of the variant options have blank titles. Solution: Please remember to disable the auto-sort option in the variant group extra settings. Variant Group Extra Setting Disable Auto Sort Please re-import the product, and the error should not occur. (https://storage.crisp.chat/users/helpdesk/website/b219050a5836c000Few readers

• No Failed. Response code = 502. Response message = Bad Gateway (Error)

  Learn about 502 Bad Gateway errors in Stock Sync and how to resolve them for uninterrupted ecommerce operations.Few readers

• I keep getting the error: "Feed is disabled"

  Discover the steps to resolve the 'Feed is Disabled' error in Stock Sync and ensure your inventory management runs smoothly for your online store.Few readers

• I am having trouble mapping my source file columns. What are the column headers/index? What do the various attributes do?

  Get a clear understanding of column mapping in Stock Sync, including how to interpret index headers and leverage attribute functions for seamless data synchronization.Few readers

• Keep on getting an error as "Authentication failed. Please check your login and password."

  What to do when there's an error as "Authentication failed. Please check your login and password." Reason The username or password provided to connect the source is incorrect. Solution Please make sure that the authorization part is correct in the Feed Setting Step. Make sure the username and password got from the supplier it's correct before setting it up in the Stock Sync. If the credentials are confirmed correct but the connection still fails, try switching theFew readers

• I keep getting the error: " Import failed count "

  Learn how to troubleshoot and resolve the 'Import Failed: Count' errors in Stock Sync to successfully import and manage your product data.Few readers

• I keep getting the error: "Invalid file"

  Stock Sync couldn't detect the file that was set up for those feeds. Therefore, it meant Stock Sync could not access the file that you specified. Reason The source that connecting to doesn't have any inventory file or is invalid. This error mostly happens in online files, which the system couldn't detect with given detail. Solution Please make sure that the fileFew readers

• I keep getting the error: "Connection fail. Please check Source Host. "

  Learn how to resolve the 'Connection Fail' error in Stock Sync by checking your source host and ensuring a smooth data synchronization process.Few readers

• Does Stock Sync updates product in fulfilment or 3rd party app locations?

  Discover how Stock Sync seamlessly manages and updates products in your specified fulfillment locations.Few readers

• How to manage SKU and Handle?

  Learn how to effectively manage SKU and handle in Stock Sync for precise inventory control and streamlined ecommerce operations.Few readers

• Remove halt: detected over 1% - 100% remove products / variants

  Learn to remove halt detected errors in Stock Sync, ensuring smooth inventory management for your ecommerce businessFew readers

• I keep getting an error "Fail to auto detect file format"

  Discover how to resolve the common error 'Fail to Auto-Detect File Format' in Stock Sync and ensure smooth data import and synchronization.Few readers

• How to map to brand field from WooCommerce?

  Explore a step-by-step guide on how to map the brand field in WooCommerce using Stock Sync, improving product visibility and organization.Few readers

• Why I getting an error as "Please check the file name and file permission."

  Based on the above image, the error shows that "Please check the file name and file permission."  Reason For example, by using an FTP connection, the login user account doesn’t have permission to access the folder or the filename.  The login details are given incorrectly.  The file name is not accurately stated.  Solution Required toFew readers

• I keep getting the error: "File not found. Please check file name "

  Learn how to troubleshoot and resolve the 'File Not Found' error in Stock Sync to ensure your inventory management processes run seamlessly.Few readers

• I keep getting the error: "The feed is not found. Please check the source URL or feed availability"

  Based on the above image, there is an error after running the feed. It has problems connecting to the source URL, which indicates that it could not connect to the setup connection. Reason The source URL might be incorrect. The source URL hasn't granted any permissions. The supplier template might have issues with the credentials or on their end. SolutionFew readers

• How to remove all links from the description field?

  Learn how to efficiently remove all links from the description field of your product listings, ensuring clean and clutter-free product descriptions.Few readers

• Fixed rate Currency Converter

  Discover how to employ the fixed-rate currency converter feature in Stock Sync to manage currency conversions for your e-commerce store.Few readers

• I keep getting the error: "Fail to merge new SKU with options"

  Discover how to address the 'Fail to Merge New SKU with Options' error in Stock Sync and ensure seamless SKU management for your e-commerce store.Few readers

• Why I keep getting the error: "Lack of Credit to Import ."

  Discover how to resolve the 'Lack of Credit to Import' error in Stock Sync for uninterrupted ecommerce operations.Few readers

• File encoding issue in Stock Sync

  Learn how to address file encoding problems in Stock Sync and ensure seamless data integration with your e-commerce platform.Few readers

• Does Stock Sync support zip file(s)?

  Learn how Stock Sync efficiently supports ZIP files, making it simpler to manage and update your product data.Few readers

• I keep getting error: "Inventory item not allowed to be Adjusted via API"

  The error message "The specified inventory item is not allowed to be adjusted via API" often appears when the inventory item is a part of a parent bundle. Stock Sync cannot update the inventory for products that are part of a bundle, as this is usually managed by bundle-specific applications. Please check if the product is part of a bundle and manage it using the Shopify Bundle app.Few readers

• Remove Product Warning Messages

  Remove product warnings with Stock Sync - streamline inventory management for a better ecommerce experience.Few readers

• How to map XML in Matching Column (Step 2) ?

  In this XML, the mapping must begin with .. & data and proceed down each level to the target node. Example 1: How to map specific fields XML dataFew readers

• I keep getting the error: "The file is corrupted. Please ensure the file is valid"

  Based on the error above, it shows that the file is corrupted. Please make sure the file is valid. Reason The file is no longer valid or has become corrupted. When the file format is incorrect, the system is unable to detect it. The file is in a zip format. Solution Please ensure that your file is valid and has not been corrupted. Please ensureFew readers

• I getting the error: "The quantities couldn't be adjusted. Try again."

  Learn how to troubleshoot and resolve the 'The Quantities Couldn't Be Adjusted, Try Again' error in Stock Sync for seamless inventory management.Few readers

• I keep getting the error: "sftp file not found"

  Steps to Fix the Error: Check the File Name Ensure the file name is spelled correctly. SFTP is case-sensitive, so double-check capital and lowercase letters. Verify the File Extension Confirm that the file format matches exactly what you're trying to access. If you're uploading a .zip file, make sure the fFew readers

• I keep getting the error: "Feed file empty"

  Learn how to troubleshoot and resolve the 'Feed File Empty' error in Stock Sync to ensure a smooth inventory management process for your online store.Few readers

• Is it possible to reverse or undo the update?

  Yes, it is possible but limited to stock and price. This can be achieved by downloading the change logs and setting up another update feed to refresh the "Before Qty" column. Only the quantity and price can be updated before changes, other fields cannot be modified. Download the latest change log from the feed detail page. (https://storage.crisp.chat/useFew readers

• How to Check the Stores Syncing with Your Inventory in Stock Sync?

  To view how many stores are currently syncing with your store's inventory by following these steps: Click on the Account in Stock Sync. Go to the Advanced section. Click on the eye icon next to the Public token section to reveal the number of stores syncing with your inventory.Few readers

• Why my products are not updated on the Shopify catalogs?

  The Solution:  Change the Fulfillment Location for the catalog to "Manual" — Though Shopify will often show this as "Multiple Locations" and not actually show the default Fulfillment Location where the inventory is actually assigned.Few readers

• I getting the error: "Please check field errors below"

  Discover how to troubleshoot and resolve the 'Please Check Field Errors' error in Stock Sync to ensure smooth data synchronization.Few readers

• Is there a way for the inventory feed to update twice daily or more?

  Yes, it can update the feed twice daily or more, depending on your preferred schedule or automation. You can enable it on the feed detail page; check the guide here. Before enabling the option, check your billing to see how many automated schedules are supported. Note: The schedule cannot run at an exact time. You may only set a start and end time, and the system willFew readers

• How to turn on automatic forwarding in Outlook for Stock Sync?

  Learn the straightforward process of obtaining a Outlook forwarding confirmation code for Stock Sync, enabling seamless email communication between your accounts.Few readers

• How to export product in XML format ?

  Products can be generated/exported via FTP, SFTP, or FTPS connections. Ensure the file extension is .xml The parent node default to Product so no input is needed. The structure starts with <Product.... </Product> Specify the desired filename (e.g., xml-feed.xml) in the directory/filename section to automatically convert the file to XML.Few readers

• WooCommerce API error

  Learn how to resolve WooCommerce API errors in Stock Sync for seamless integration with your ecommerce platform.Few readers

• How do I set the stock of all products to 0 in a specific location?

  You can set the quantity rules in available quantity field of smart settings to update all stock to 0 in a location. To update all stock to 0 in a specific location, follow these steps: From the feed detail page, click on Edit Matching Column and locate the Availability Quantity Field Smart Setting option. Proceed to the Available Quantity Field Smart SettingFew readers

• How should I markup product pricing?

  Set the markup pricing in the price field within the smart settings of the store product field. For more information on the price field, please refer here.Few readers

• I keep getting the error: "Option values provided for 1 unknown option(s)"

  The reason why some products cannot updated is because some products didn't have the value for the variant option 1. This error occurs when variant option 1 is empty and variant option 2 has a value. Reason The reason why some product cannot updated is because of some products didn't have the value for the variant option 1. Solution To resolve this issue, you shoFew readers

• Why I get an error as "Ensure the file format is {{file_format}}."

  Learn how to troubleshoot the 'Ensure the File Format' error in Stock Sync for efficient ecommerce operations.Few readers

• I keep getting the error: "Title can't be blank"

  Based on the above image shows an error after running the feed, which has problems with variant sort option. This indicates that those products were imported without options value and the auto sort is enable cause the error. Reason Imported products without option value, and the import sort is enabled, will get the error. Solution  The user is requiredFew readers

• I keep getting the error: "Missing combination of Product Option (Color,Size) and Variant Option (Title)"

  Based on the image above, an error occurred after running the feed. It appears that there are problems with the "Default Title" indicating that the variant option does not contain a value. This suggests that the products were imported without option values and cannot be imported via syncX: Stock Sync. Reason In the feed file, there are imported products that do not have oFew readers

• Imports are not functioning because the service is unavailable in my store

  When there is an issue with your website hosting service, you may encounter an error when importing products from syncX: Stock Sync. Please check the hosting service through your website management.Few readers

• Why am I getting an error as "Unauthorized access?"

  Discover how to resolve 'Unauthorized Access' errors in Stock Sync for secure and smooth ecommerce operations.Few readers

• I keep getting the error: "The file is not supported on trial accounts."

  Process cant run because not supported on Shopify trial accounts. You will need to subscribe one of the store to a paid plan on Shopify in order to resolve the error. Reason Shopify store plan is not on a paid plan, so it couldn't update from syncX: Stock Sync. Solution Please upgrade one of your sub-stores to a paid plan in Shopify and rerun the process to seeFew readers

• How to Export Inventory for a Specific Location in syncX: Stock Sync?

  You can export inventory by location using the smart setting for the Available Quantity field. To do this, go to Available Quantity Location and select a specific location. When you select a specific location, all the SKUs available in that store will be exported. However, only the quantity for the selected location will be shown. Please use the filter option asFew readers

• I keep getting the error: "The product couldn't be stocked at <location> because the inventory is managed by <location>. "

  This error occurs when the product stocked in fulfilment services location and the inventory is managed by the fulfillment service. Reason When the product is stored in fulfilment service locations, it cannot be updated through Stock Sync. You may receive an error message. Solution To resolve this issue, you should change the inventory location to a standard locFew readers

• How do I sync products or inventory across multiple Shopify stores?

  You can sync products or inventory across multiple Shopify stores by installing syncX: Stock Sync in each store and creating the appropriate feeds. 📘 Learn more about real-time quantity sync here: Shopify store (Real time quantity sync) After selecting Add Feed or Update Feed, you must first choose the Shopify Store (requires Stock Sync app) connection type. This ensures that the destinatioFew readers

• How to add dynamic date format in metafield?

  (https://storage.crisp.chat/users/helpdesk/website/-/b/2/1/9/b219050a5836c000/image1ak47u7.png =750x594) data 2 adddaytodate: “%d.%m.%y %H:%M”, data 1 Date and Time strftime Format OptionsFew readers

• Can I use Bundle with syncX: stock sync?

  Yes, it only works with the Shopify Bundle app. This is because the stock sync updates the stock directly at the product level, and then the Shopify Bundle app performs the bundle calculation.Few readers

• I keep getting the error: "Missing Inventory ID for Variant"

  This error occurs when the process is running and a new quantity field added in the matching column section, causing the system to be unable to find the inventory data. Reason When the process is running, add a new field as a quantity field in the matching column section. Solution Please run the process after completing all setup of fields in the matchFew readers

• I keep getting an error as "Handle 'Pet dress' already in use. Please provide a new handle."

  If a handle already exists, using it as a product identifier will cause an error. Shopify returns this error when a handle is already in use. To avoid this, we recommend not mapping the handle field. Without a specified handle, Shopify will not perform duplicate checks. Learn more on Shopify latest update: https://shopify.dev/changelog/new-validation-againstFew readers

• If you have archived all your products and want to reactivate them, is that possible?

  Yes, it's possible to do it. If you don't have a feed file for the update, you can use our bulk product connection to update all the product values as needed. You can set the status field, select the option as a fixed value, and select 'Active' in the required field. For more information on connecting products in bulk, you can click here to learn more. (https://storage.crisp.chat/users/helpdesk/website/b21Few readers

• Why is my WooCommerce store showing the error "Store server overload. Please retry or upgrade web hosting"?

  When running a feed, the following error may appear: "Store server overload. Please retry or upgrade web hosting" (https://storage.crisp.chat/users/helpdesk/website/b219050a5836c000/screenshot-2025-02-19-at-401391uy2ai5.png =500x301) Reason The WordPress server is unable to handle the request while the feed is running. This usually happens when: *Few readers

• Why does my tag have characters like [ ] brackets?

  To remove brackets or " " quotes from the tags, you can use this * " * in the smart setting of the tag field's Find and Replace section. Enter the value in the Find field and leave the Replace field empty. (https://storage.crisp.chat/users/helpdesk/website/b219050a5836c000/imagemrf1gh.png =600x444) To remove characters from an existing tag in your store, you need to enter the value in Find field and enable the below option in the Tag field'Few readers

Preference Questions

• How to schedule or automate the feeds in syncX: Stock Sync?

  Learn how to efficiently schedule and automate data feeds in Stock Sync for seamless e-commerce inventory management.Popular

• Where can I find the public token to share with buyers?

  Discover how to acquire a public token for secure and efficient communication with your buyers. Simplify your sharing process.Some readers

• Use the highest quantity value when the same SKU is detected across multiple feeds in Stock Sync.

  Learn how to ensure accurate inventory tracking by using the highest quantity value when the same SKU is detected from multiple feeds in Stock Sync.Some readers

• Why email process only runs at a certain time period?

  Discover why email processes are scheduled during specific time periods and how it benefits your e-commerce operations.Some readers

• How to configure Low Stock Alert?

  Learn how to set up low stock alerts efficiently in Stock Sync to keep your e-commerce inventory well-managed and avoid stockouts.Few readers

• How to add Collaborators to your WooCommerce.com account?

  To add a Collaborator to your account: Log into your WooCommerce.com account. Navigate to the Collaborators tab in your My Account. 3. Input the WooCommerce.com email address of the developer or individual you want to add. If they don’t have a WooCommerce.com email address, you can create one for free using this guide (https://woocommerce.com/document/log-into-woocommerce-com-with-wordpress-com/sectFew readers

• Exceeded the store’s variant count limit?

  Learn how to effectively address and resolve the issue of exceeding your store's variant count limit. Optimize your store's performance.Few readers

• How Stock Sync help you save more time?

  Discover how Stock Sync empowers you to save valuable time in e-commerce inventory management, streamlining your operations.Few readers

• How do i set the metafield content type true and false value?

  If you choose the metafield content type as a true or false, you can set the indicator to your preference. There are two fields available which are true and false indicators. 1. True indicator This field helps to set the indicator when the content type set as true or false. The indicator value can be true, TRUE, 1, or anything. By default, it is using true.Few readers

• Total variant(s) in-store?

  Explore how Stock Sync calculates and manages the total variants in your e-commerce store, ensuring accurate inventory tracking.Few readers

• How does Stock Sync affect other apps?

  Discover how Stock Sync interacts with and enhances the functionality of other apps in your e-commerce ecosystem.Few readers

• How to get notify for sync success or failure?

  Learn how to set up notifications for sync success and failure, ensuring seamless operations for your e-commerce store.Few readers

• How can the app be translated into your language?

  To translate the syncX: Stock Sync app into your language, follow these steps: Go to Manage Account in the navigation bar. Scroll to the language settings. Select your preferred language. Optionally, adjust the timezone in the same section.Few readers

• How to pin or rearrange feeds in Stock Sync?

  Stock Sync now allows to pin your feeds. If have certain feeds that are quite important. The Pin Feed function allows your favorite feed to stay on the top of your dashboard. This way do not have to scroll down to look for your feed. It's allowed to pin a maximum of 5 feeds on top. Here is how to use it:  Go to the dashboard. Then, Click onFew readers

Billing Questions

• How does syncX: Stock Sync pricing and billing work?

  Get a clear understanding of how Stock Sync's pricing works on the billing page. Manage your costs for seamless inventory and data management.Popular

• How does Credit work?

  Explore Stock Sync's credit system and learn how it works. Manage your credits for efficient inventory and data synchronization.Popular

• What do I need to pay for syncX: Stock Sync?

  Get insights into Stock Sync pricing plans and understand what you need to pay for seamless inventory and data management.Some readers

• Why am I receiving the error "The shop can't accept the provided charge" when trying to purchase credits?

  Based on the above image, the error shows that "The shop can't accept the provided charge".  Reason When attempting a problem on purchase credits, an error occurs stating that the shop is unable to accept the provided charge. Solution The error you are seeing is not related to Stock Sync. It is actually an error from the Shopify admin. Please contact themSome readers

• How do I cancel my Stock Sync subscription from Shopify, BigCommerce, or WooCommerce?

  Discover the steps to cancel your subscription with Stock Sync from Shopify. Streamline your cancellation process effortlessly.Some readers

• What is Support or Priority Support?

  Learn about Stock Sync's support and priority support services. Get the assistance you need for smooth inventory and data management.Few readers

• How to Subscribe Custom Plan?

  For pricing details, please visit: Stock Sync Pricing. If the fixed plans are not suitable, you can customize a plan to your preferences. To do this, click on Billing Manage plan. Scroll down to 'Custom,' where you can adjust the limits for your store. Drag the toggles for Store Size, Feed Limit, and Daily Schedule to your preference.Few readers

• Can I get a refund for my credits?

  Learn about Stock Sync's refund policy for credits and understand if you can get a refund. Manage your credits with confidence.Few readers

• How can I switch from a Paid Plan to a Free Plan?

  If you run your online store on Shopify/BigCommerce/WooCommerce: To learn more about pricing, please refer to Stock Sync Pricing. To switch from a paid plan to a free plan for Shopify, BigCommerce, or WooCommerce, go to Billing Manage Plan. To downgrade your plan, select the free plan option or downgrade toFew readers

• Alternate method to purchase credits

  Explore alternative ways to buy Stock Sync credits for your inventory and data management needs. Choose the best option for you.Few readers

• Stock Sync Billing Charges and issue

  Gain insights into Stock Sync billing charges and common issues. Manage your billing with clarity for efficient inventory and data synchronization.Few readers

• What are the benefits of the New Custom Plan?

  Explore the advantages and benefits of the new custom plan offered by Stock Sync for tailored inventory management solutions.Few readers

• Does Stock Sync able to scrape products from stores?

  Discover whether Stock Sync has the capability to scrape products from online stores. Explore data sourcing options for your inventory.Few readers

• My vendors update about once a year

  Discover strategies for managing vendor updates when they occur once a year. Optimize your inventory and data synchronization process.Few readers

• Can I add images on a different feed for my products?

  Learn how you can add images to different feeds for your products with Stock Sync. Customize your data for enhanced product visibility.Few readers

• Which monthly plan should I use to import/add more products?

  If you need to import more products, the monthly plan alone is not sufficient, as it primarily covers product updates. See below for options: 1. Choosing a Monthly Plan The monthly plan determines the number of variants you can update, not import. When you subscribe, you receive a one-time free credit worth 25% of the variant limit in your plan. Example: A 10,000 variant plan provides 2,500 credits as a free. 2. Purchasing Additional Import CrFew readers

General Questions

• How to replace the Files in Google Drive without changing the link?

  Discover how to seamlessly replace files in Google Drive without altering shared links with this Stock Sync tutorial.Popular

• What is Not in Feed (Unmatched Variants)?

  The "Not in feed" log will show the SKUs/variants that are NOT in the FEED but exist in your store. Unmatched variants occur when product data in your store does not match any entries in your feed. syncX: Stock Sync provides flexible options to manage unmatched variants effectively: You can check the Not in feed on the Feed Details page. (https://storage.crisp.Popular

• How can I enable all sales channels for all products in the Shopify admin?

  If you want to enable all sales channels for your products, you can use the Bulk Edit feature in your Shopify admin. Products Select all the products Bulk edit Highlight all the column online store or any sales channel After you have finished, select the text you want to highlight and enable. Then, click on the "Save" button to save your changes.Popular

• Does adding new products create duplicate products in the store?

  Discover if adding products with Stock Sync can lead to duplicates in your online store and how to prevent it.Popular

• Top 10 reasons why the inventory updated wrongly?

  Discover the common pitfalls and solutions for accurate inventory management with Stock Sync's top 10 reasons for update errors.Popular

• What is the variant size and feed limit in Stock Sync?

  Variant Size Variant Size refers to the total number of product variations in your store. For instance, having 30,000 variations indicates a variant size of 30,000. It can update 30,000 variants per feed, and if you have multiple feeds, each can also handle 30,000 variants at a time. To learn how to check the variant size in Shopify, click here. Feed Limit (https://storage.Popular

• Do we support variant or product SKU/Barcode Metafield as a Product Identifier?

  Yes, syncX: Stock Sync supports the use of variant or product SKU/Barcode metafields as a product identifier. This feature allows you to use a custom metafield value for identifying product variants, which can be particularly useful when your store has complex variant structures or when the default SKU field doesn't meet your needs. What is a Variant SKU Metafield? A variant SKU metafield is a custom field in Shopify that allows you to define an additionalSome readers

• How to check Feed Activity Logs?

  Learn how to review changes made by Stock Sync that go beyond feed updates and store adjustments.Some readers

• How can you create a market via Shopify admin?

  Access in your Shopify admin. Click on the Markets option. To create a new market, click the Add Markets button. To adjust product pricing, add the Markets - Price field (https://help.stock-sync.com/en/article/international-pricFew readers

• How to handle comma in variant option?

  To handle commas in variant options, you can modify the extra settings of the option. Follow these steps: In the "find" field, enter the value "," . In the "replace" field, enter . as the value. This will help you handle commas efficiently in yourFew readers

• Is there a way to filter by location for Shopify store to store?

  Discover how to efficiently filter your inventory by location in Stock Sync for smooth Shopify store-to-store management. Optimize stock control and streamline your business.Few readers

• Is Stock Sync able to preview sync without any updates?

  Learn how to efficiently switch between Stock Sync configurations for multiple stores, optimizing your inventory management.Few readers

• How to check for New Added product/s in your store?

  Discover effective methods for monitoring and identifying newly added products in your online store to keep your inventory up-to-date.Few readers

• What are the difference between profit margin and markup?

  Explore the distinctions between profit margin and markup in business finance. Learn how these financial metrics impact pricing strategies and profitability.Few readers

• How does On Hand Quantity and Available Quantity work?

  Scenario 1 is based on the availability of items in store, including unavailable, available, and on-hand values. When it's mapped to on-hand quantity, the value will update to 24, and the available quantity will become 11. This is because On Hand Quantity = Unavailable Quantity + Available Quantity When it's mapped to available quantity, the value will update to 32, and the on hand quantity willFew readers

• How to update Metafield date content type in Shopify?

  To update the metafield date, two steps need to be followed: Set Up in Shopify Admin Navigate to Settings Custom Data Products/Variants Add Definition. Ensure the date format in your feed file follows this format: YYYY-MM-DD (e.g., 2024-05-16).Few readers

• How to calculate the total variant count in store?

  Learn how to easily check the number of variants in your store using Stock Sync and manage your inventory effectively.Few readers

• Is it possible to sync to multiple pick up locations?

  Questions: Is it possible to sync to multiple pick up locations? Solution: Yes, it can be done. You can make a copy of multiple feeds for each location. Simply copy the feed and change the location for each one. Update the location for each feed in the Available Quantity Field Smart Setting Inventory LocationFew readers

• How to categorise product (smart collection) based on tags?

  Discover how to efficiently organize your products using tags and automated collections in Stock Sync.Few readers

• Is there a limit for image upload and variants for products?

  There is a limit to the number of variants that can be uploaded on Shopify, which is only 100. Each product can only have 100 variants. We are sorry to inform you that we can't exceed the variant limit due to Shopify's restrictions, which we must comply with. Due to the long process, there is a limit of 40 images per product. If you need to increase this limitation, can let us know.Few readers

• How to create an EKM Account and Sign In Step-by-Step?

  Below are the steps: First click on here to login Please enter the correct details, which are the email address and password to login.Few readers

• What is Queuing or Running Feed ?

  Learn how queuing and running feeds in Stock Sync can streamline your inventory management process and improve efficiency.Few readers

• How to remove tags from the product?

  There are two ways to remove all the tags from the tag field, you can refer to the below options: 1. Use Replace store product tags This option allows you to remove any existing tags from the store and only add new tags from the feed file. 2. Use Append new tags to existing tags (https://storage.crisp.chat/users/helpdesk/website/b219050a5836c000/aui5ssm49r5mhy4ibfaa7jsykge6ng1hcilkFew readers

• How to create an Squarespace Account and Sign In Step-by-Step?

  Below are the steps: First click on here to login Please enter the correct details, which are the email adFew readers

• Stock Sync app can manual sync with Shopify Flow?

  Discover how the Stock Sync app enables manual syncing with Shopify Flow for precise inventory management in your ecommerce store.Few readers

• What does XX% updated means ?

  Learn the significance of 'XXX Updated' messages in Stock Sync and how they impact your inventory management processes.Few readers

• Why store sync not working ?

  The store sync may encounter issues for several reasons: Ensure each product or variant has a unique identifier, such as an SKU or barcode, and verify that it matches the identifier in the feed file or data source. During sync setup, map product identifier fields (e.g., SKU) to the store's identifier fields and verify the configuration to avoid mismatches. Confirm that the products exist inFew readers

• Multiple suppliers selling the same item and they have the same SKU

  Discover strategies for efficiently handling products with the same SKU from multiple suppliers using Stock Sync.Few readers

• How can I exclude products with empty feed cells?

  Learn how to exclude products with empty cells in your Stock Sync feeds for a cleaner and more efficient inventory management process.Few readers

• How to create an Square Account and Sign In Step-by-Step?

  Below are the steps: First click on the link https://app.stock-sync.com/signin/square After clicking, it will redirect to the Square login page. Please enter the correct details, which are the Square store URL, and password. If you would like to create new square account, click on the create an account toFew readers

• Out of Stock (OOS) vs Auto Clear Discontinued

  Managing your inventory via two ways such as Out of Stock (OOS) and Auto Clear Discontinued. Here's a simple guide to help you understand and choose the right option for your store. Out of Stock (OOS) What It Does: Sets Stock to Zero: When a product is unavailable, it updates the stock quantity to zero. Keeps Product Visible: The product stays on your website, showing customers it’s out of stock. Auto Clear Discontinued What It Does: Removes Products: When a product is permanentlyFew readers

• Stock Sync VS Syncee

  Stock Sync is the best free alternative to Syncee for import and update any suppliers’ products to your store. Import and Update Own your pricing strategy Connection methods Why choose Stock Sync over Syncee? Available Free Plan Stock Sync has a forever-free plan. You can keep your store products updated with a single feed with unlimited manual updates. Affordable Pricing Pricing is based on the number of variant SKUs. The plans also limited by the number of fFew readers

• I enabled auto-publish, why is it showing the error "Publication does not exist or is not publishable"?

  The error "Publication does not exist or is not publishable" appears when the system tries to update all sales channels, but one or more aren't publishable. To avoid this, ensure all sales channels are set as publishable. If a channel isn't, the product won't publish there, but it will still publish to other valid channels. How to check there is an error for the publishable sales channel in Shopify admin? (https://storage.crisp.chat/users/helpdesk/website/b219050a5836c000/screenshot-202Few readers

• I am unable to upload my source file. What is going on?

  Explore solutions for resolving issues when you encounter difficulties uploading your source file in Stock Sync.Few readers

• How to map Metafields in Shopify store (require Stock Sync app) connections on other stores?

  When using a Shopify store (require Stock Sync app) connection on another platform, follow these steps to create metafields: Use the structure .; Example: custom.label1 Navigate to the mappings section and input in the custom field.Few readers

• Can I translate any of the fields to another language?

  Yes, the title and custom data (metafield) fields can be translated into another language using the Add and Update feed (with business/custom plan). Find the translation engine in the smart settings of the field. For more information about the matching column field, click here.Few readers

• How to delete Metafields in shopify with Stock Sync?

  Deleting Metafields from All Products To remove a metafield from all products using Shopify Admin: Navigate to Settings Custom Data Products/Variants Add Definition. Locate the metafield you want to delete, click on it, and select the delete option. Confirm the deletion. Deleting Metafields for Specific Products To delete metafields from specific produFew readers

• Check product(s) added on Shopify admin with tag

  Learn how to efficiently manage and track products added in your Shopify admin using tags with Stock Sync.Few readers

• Why the out of stock count is so high?

  Explore the reasons behind high out-of-stock counts in Stock Sync and learn effective solutions for precise inventory management.Few readers

• How can I disable or pause the feed?

  To disable or pause the feed, you can disable the schedule, as shown in the screenshot below. This will stop the feed from being automated without deleting it. (https://storage.crisp.chat/users/helpdesk/website/-/b/2/1/9/b219050a5836c000/ezgifcom-video-to-gif-convertenzmeqa.gif =839xauto)Few readers

• What is Activity Log representing ?

  Once you have completed a process, you can check its corresponding activity log to see the data that has been added, updated, exported, or removed. The activity log reflects the value of data after the completion of a process. In the images below, I will explain the meaning of each part of the activity log. Add Feed Log Update Feed Log (https://storage.crisp.chat/usersFew readers

• How to update the status field on my variants?

  Status field is under product level IS NOT variant level, if you would like to set the product status as active, draft or archived. You can use the Status Field to do it.Few readers

• If I create a feed to synchronize new products and inventory from my two stores, which store should I use?

  Questions:  If I create a feed to synchronize new products and inventory from my two stores, which store should I use? Solution:  Stock Sync only sync products from one store to another store. You will need to appoint one store as the main store and the other as the receive store. The receiver store should create the feed. You can establish a store-to-store connection to sync two stores.Few readers

• What does dash (-) represent in Change Log?

  Answer: If the change log displays “-” in the quantity column means the product is not stocked in that location. Solution: Check if the feed is updated to the right location Enable auto add products in the location here if intended Please refer Quantity Field to know more about Quantity settings.   (https://storage.crisp.chat/users/helpdesk/website/e0f9bb0f1df5c800/0c172d99-011d-46d5-8Few readers

• Do Shopify Staff will get free ProX plan ?

  Learn about how Shopify staff members access Stock Sync and whether they receive free access to the Proximity Plan.Few readers

• Why the Stock Sync app couldnt be loaded in the Shopify admin and how to enable cookies?

  If you noticed there is an error when redirect between Stock Sync and Shopify admin as below image. Then, you need to enable 3rd party cookies on the browser. How to enable in Google Chrome Go tFew readers

• Does Stock Sync support live/real-time updates?

  Learn about Stock Sync's support for live, real-time updates and how it can streamline your inventory management.Few readers

• Is Stock Sync available for SquareSpace merchants?

  Yea, you can manage your SquareSpace store's inventory just got easier with Stock Sync! Our integration allows you to automate and sync inventory updates directly from suppliers to your store, saving you time and reducing errors. Why Stock Sync? Quick Setup: Easy integration with SquareSpace, no technical skills required. Automated Updates: Schedule inventory updates as often as you need, from various sources. Customizable: Choose exactly what and how your product data is updatFew readers

• How to edit the feed name/title?

  Discover how to easily edit the feed name/title in Stock Sync to enhance your inventory management and streamline operations.Few readers

• Limitation on the Add Process

  Unique SKU or Barcode Requirement Each product must have a unique SKU or Barcode. syncX: Stock Sync relies on these identifiers to manage your inventory. Products missing a SKU or Barcode will be skipped during the add process. Handling Duplicate SKUs syncX: Stock Sync will not add a product if it detects a matching SKU for an existing product to prevent duplicate inventory listings. Product Image Limitations During the product addition process, please note that there isFew readers

• Products are uploaded without image and seeing processing error

  The error shown in the image above indicates a problem with the image URL after inserting it in Shopify. Reason Some of the image URLs are not supported in Shopify. Image URLs must be publicly accessible without login, Google Drive links or restricted CDN URLs will fail. In some cases, the supplier server may be overloaded or return errors, causing Shopify to stop processing images, especially whenFew readers

• How to change the connection type ?

  Explore how to easily switch or modify your connection type in Stock Sync, ensuring smooth data integration and management for your e-commerce store.Few readers

• I have multiple shopify stores. Can I create ONE stock sync subscription for multiple stores?

  No, Stock Sync subscription is based on individual stores. It cant be managed by a single account.Few readers

• Why the number of SKU matched is not 100%?

  Discover common reasons for SKU mismatch in Stock Sync and learn how to address them for accurate inventory management.Few readers

• How to Upload CSV Files Larger Than 35MB in Stock Sync?

  If you encounter issues uploading a CSV file larger than 35MB to Stock Sync, there are alternative methods to facilitate your file upload smoothly. Follow these steps to ensure a seamless process: If your CSV file exceeds 35MB, we recommend using a file-sharing service to host your file. Here’s few options: Google Drive: Upload your CSV file to Google Drive. Ensure the sharing settings are configured so that anyone with the link can view the file. Dropbox: Upload your file toFew readers

• Import three products NOT required credits

  This option allows you to import without requiring any credit. You can test and import the products via this option. It's only applicable to the import feed only.Few readers

• Does Stock Sync publish product to Facebook and other sales channel?

  Learn how Stock Sync can simplify the process of publishing your products to popular sales channels like Facebook and more. Explore seamless multi-channel selling.Few readers

• How can I quick change Stock Sync between two different store?

  Discover how to log into Stock Sync with two stores simultaneously for efficient multi-store inventory management.Few readers

• If there are duplicate images, will they be updated?

  Stock Sync prevents duplicate image upload by ensuring to NOT upload the same image FILENAME. Issue: Picsmize—Image Optimizer Application. This application allows you to change the product image names as needed. The name of the images will be updated, and Stock Sync will add the duplicates of the images. Solution: Picsmize—Image OptFew readers

• How can I handle my plan once I've installed Stock Sync?

  If you only want to Add New Products, we suggest purchasing the credits For adding new products to Shopify, one credit is used per product added successfully using the Add New Products feed (marked yellow). You have the option to purchase small, large, or special volumes. Each product with multiple variants is considered as one credit. (https://storage.crisp.chat/Few readers

• Does Stock Sync support product bundling?

  Explore how Stock Sync supports product bundling, making it easy to create bundled products in your store.Few readers

• How to automatically update store price with the lowest supplier price using the same SKU?

  When suppliers use the same SKU, our app can adjust the store price to the lowest. This is applicable when two feeds provide the same product identifier. This requires a pricing rule, such as currentprice < price. Learn more here Here, currentprice refers to the store price, and price refers to the supplier's price from the feed file.Few readers

• Do Shopify products have to be uploaded to Stock Sync before I can use Stock Sync to update/manage them?

  Learn whether you must upload Shopify products to Stock Sync and streamline your inventory processes before managing them.Few readers

• Is it possible to sync two product SKUs that have the same inventory?

  You need to use bundling functions to achieve this. We do not support product bundling with inventory updates in syncX: Stock Sync. We recommend using this free app from Shopify Bundle.Few readers

• Does Stock Sync support multiple variant value in a single column?

  Discover how Stock Sync supports the efficient handling of multiple variant values within a single column, streamlining your inventory management.Few readers

• Can syncX: Stock Sync update descriptions containing HTML tags?

  Yes, syncX: Stock Sync can update product descriptions that contain HTML tags, but there are some limitations. Stock Sync supports only certain HTML tags and does not preserve pre-wrapped HTML exactly as-is. For advanced styling or layout control, it is recommended to manage styling through CSS in the Shopify theme, which may require advanced CSS knowledge. Common Issue: Unwanted tags added during sync Issue: Unwanted <brtags are inserted into product descriptiFew readers

• Is that possible to exporting products in JSON format?

  Stock Sync does not support exporting products to another destination in JSON format. At the moment, we only support CSV and XML exports.Few readers

• What is included in the free plan?

  The free plan is limited to manual updates only. You can have a single supplier feed for update/export. It can only update to 2,000 variants per update.Few readers

• Variant Option limit for each product

  Variant options for each product are limited to 3 options by default in Shopify. This includes options such as size, material, and color. However, from these 3 variant options, you can create up to 100 variants.Few readers

• How to copy a feed to another store using the Public Token?

  Navigate to the dashboard and select the feed you want to copy to other store. Click the three dots on the right side and select copy feed to other store. Input the Public Token of the destination store. You can find the public token unFew readers

• How to markup price for products in certain category or product type?

  To add markup price for a specific type, you can use the following price condition: colstring("Type")=="Dress", *1.3 The column named Type has the value Dress, the price will be markup by 30%. contains ("pink", colstring("Description")), *1.2 if the Description column contains the word pink, then markup the price by 20% To set this up, go to theFew readers

• What is the whitelist IP address for standard connections?

  The IP address to whitelist is 52.20.189.51. Add this IP address in the firewall or security settings of the server hosting your feed or API. This is not configured inside Stock Sync or Shopify. Common locations to whitelist the IP: • Hosting panels such as cPanel or Plesk under Firewall or IP Allowlist • FTP/SFTP servers via server firewall rules • Cloud services such as AWS or Google Cloud under security groups or firewall rules • Self‑managed servers using system firewalls like ufw or iptabFew readers

• If you change your domain name in WooCommerce, will the feed stop working?

  Yes, your feed will stop working because the domain name is different. You can contact our support team with the new domain name and the related details. We will update the new domain on our end so that the feed starts working again.Few readers

• How long is the Free Trial for syncX: Stock Sync?

  The syncX: Stock Sync app 14-day trial period, allowing you to explore its features at no cost. If you need more time to complete testing or setup, you may request a trial extension. You can easily check the remaining days of your free trial directly on the dashboard, as shown in the image below. If you need more time to complete your testing or setup, you may request a triFew readers

• Why is my metafield greyed out and disabled?

  Do not support content types ending in "Reference" (e.g., Collection Reference, Product Reference, Page Reference, File Reference, Variant Reference, Metaobject Reference).Few readers

• How to set Compare at Price or Cost Field as blank instead of a numerical value?

  To set the Compare at Price or Cost field as blank instead of a numerical value in syncX: Stock Sync, follow these steps: Go to the Matching Column section. Locate the Compare at Price or Cost field. Under Smart Settings, enable "Set store value to blank when feed value is blank (value zero is not blank)." Note: It is not currently possible to set the Compare at Price field to blank when the feed value is zero. Only truly blank/empty feed valuFew readers

• Is there a limit for the test connection in the source feed?

  Yea, there is a limit. You can test the connection for each source a maximum of five times daily. If you exceed this limit, you will receive an error message stating, "You have reached the test connection limit for today. Please try again tomorrow." If the test connection with this error, you can still proceed with setting up your feed and running the process to determine if there are any issues with the feed. (https://storage.crisp.chat/users/helpdesk/website/b219050a5836c000/imagehbmhy1.pFew readers

• How can I download products from the store?

  You can download all the products in the store by using the export existing products from store with export feed A few connections are available in the export feed; the easiest one will be the Google Sheet connection.Few readers

• Do we support StockX (supplier) with the Shopify store?

  We do not support StockX API because its limitations prevented us from proceeding. The API lacked essential information, such as images, stock, and descriptions for imports and updates.Few readers

• How to Export Shopify Product IDs from Google Sheets with Sorting?

  Choose the export product to the external destination Select connection as Write to Google Sheet Fill in the Source Host in the respective field with the permission as Anyone with Link Editor or giving permission to stock-sync@appspot.gserviceaccount.com to access the file. Add the Product ID field in the Matching Column section and start the export proFew readers

• I keep getting the error: "limit of 250 media per product reached"

  When adding or updating new images, it's important to ensure that you only upload 250 media per product due to Shopify limitations, which include images, videos, and 3D models. Common Issue: This error occurs when more than 250 media files are uploaded per product, including images, videos, and 3D models. This error will be recorded in the Changes Log file with a message similar to: limit ofSome readers

• How to Set Up Date of Arrival, ETA, Incoming Date, Next Delivery in Your Online Store?

  You can set the date of arrival, ETA, incoming date, and next delivery using the metafield method. Follow these steps to configure these details in your online store: Set Up in Shopify Admin Navigate to Settings Custom Data Products/Variants Add Definition. Ensure the date format in your feed file follows the format you set in Shopify admin: YYYY-MM-DD (e.g., 2Few readers

• I keep getting the error: "all variant's product identifier are blank"

  When adding new products to Stock Sync, it's important to ensure that the product identifier column provided. If not there will be error occur when adding the products. Common Issue: This error occurs when the product identifier column is empty or not mapped correctly in your feed file, leading to import issues. This error will be recorded in the Changes Log file with a message similar to: (https://storage.crisp.chat/users/helpdesk/website/b219050a5836c000/screenshot-2024-07-29-at-102Few readers

• I keep getting the error: "Bundles are not compatible with this store"

  The image above shows an error on the Shopify admin product page, indicating a problem with the Bundle app. It seems that the products were imported using the Bundles app, which is not compatible with the store and is causing the error. Reason Imported products using any Bundle app which not supported. Solution  Remove incompatible bundle products importFew readers

• How can I update quantity/inventory for size variants that share the same SKU in my feed?

  To resolve the issue with your product variants not being distinguished correctly, you need to ensure that you select the Product Identifier which with SKU + Option 1. Product Identifier Field This way same SKUs with different variants can be identified individually. Note: If your feed provides identical SKUs for different variants (for example, same SKU for different colors), Stock Sync cannot differentiate thFew readers