Billing Questions

• How does syncX: Stock Sync pricing and billing work?

  Get a clear understanding of how Stock Sync's pricing works on the billing page. Manage your costs for seamless inventory and data management.Popular

• How does Credit work?

  Explore Stock Sync's credit system and learn how it works. Manage your credits for efficient inventory and data synchronization.Popular

• What do I need to pay for syncX: Stock Sync?

  Get insights into Stock Sync pricing plans and understand what you need to pay for seamless inventory and data management.Popular

• How do I cancel my Stock Sync subscription from Shopify, BigCommerce, or WooCommerce?

  Discover the steps to cancel your subscription with Stock Sync from Shopify. Streamline your cancellation process effortlessly.Some readers

• Why am I receiving the error "The shop can't accept the provided charge" when trying to purchase credits?

  Based on the above image, the error shows that "The shop can't accept the provided charge". Reason When attempting a problem on purchase credits, an error occurs stating that the shop is unable to accept the provided charge. Solution The error you are seeing is not related to Stock Sync. It is actually an error from the Shopify admin. Please contact themSome readers

• How to Subscribe Custom Plan?

  For pricing details, please visit: Stock Sync Pricing. If the fixed plans are not suitable, you can customize a plan to your preferences. To do this, click on Billing > Manage plan. Scroll down to 'Custom,' where you can adjust the limits for your store. Drag the toggles for Store Size, Feed Limit, and Daily Schedule to your preference.Some readers

• What is Support or Priority Support?

  Learn about Stock Sync's support and priority support services. Get the assistance you need for smooth inventory and data management.Some readers

• Can I get a refund for my credits?

  Learn about Stock Sync's refund policy for credits and understand if you can get a refund. Manage your credits with confidence.Few readers

• How can I switch from a Paid Plan to a Free Plan?

  If you run your online store on Shopify/BigCommerce/WooCommerce: To learn more about pricing, please refer to Stock Sync Pricing. To switch from a paid plan to a free plan for Shopify, BigCommerce, or WooCommerce, go to Account > Billing > Manage Plan. To downgrade your plan, select the free plan option or **Few readers

• Stock Sync Billing Charges and issue

  Gain insights into Stock Sync billing charges and common issues. Manage your billing with clarity for efficient inventory and data synchronization.Few readers

• Alternate method to purchase credits

  Explore alternative ways to buy Stock Sync credits for your inventory and data management needs. Choose the best option for you.Few readers

• What are the benefits of the New Custom Plan?

  Explore the advantages and benefits of the new custom plan offered by Stock Sync for tailored inventory management solutions.Few readers

• Does Stock Sync able to scrape products from stores?

  Discover whether Stock Sync has the capability to scrape products from online stores. Explore data sourcing options for your inventory.Few readers

• Can I add images on a different feed for my products?

  Learn how you can add images to different feeds for your products with Stock Sync. Customize your data for enhanced product visibility.Few readers

• My vendors update about once a year

  Discover strategies for managing vendor updates when they occur once a year. Optimize your inventory and data synchronization process.Few readers

• Which monthly plan should I use to import/add more products?

  If you need to import more products, the monthly plan alone is not sufficient, as it primarily covers product updates. See below for options: 1. Choosing a Monthly Plan The monthly plan determines the number of variants you can update, not import. When you subscribe, you receive a one-time free credit worth 25% of the variant limit in your plan. Example: A 10,000 variant plan provides 2,500 credits as a free. 2. Purchasing Additional Import CrFew readers

• Is there a discount if I have multiple stores using syncX: Stock Sync?

  At syncX: Stock Sync, we understand that managing multiple stores can be exciting and challenging. If you're an existing user looking to set up a new store, we have great news! While we don’t offer discounts for new store setups, we do provide an excellent way for you to save—through our Affiliate Program. What is the syncX Affiliate Program? The syncX Affiliate Program is a reward system that allows you to earn cashback for referring others to syncX. Whether you're adding a new sFew readers

• Stock Sync invoice for Shopify store

  To download your Shopify invoice, go to Settings > Billing in your Shopify admin and check your past billing history.Few readers

• Are Add Feeds and Remove Feeds free to use?

  Answer: Both Add Feeds and Remove Feeds can be created without a paid plan and are not limited by plan feed counts. Important differences to note: Add Feed Requires credits to add new products. 1 credit = 1 product added. Credits are only consumed when new products are created. Remove Feed Does not require credits. Does not count toward plan feed limits. Can be created and run freely to archive or remove products. Summary: Add FFew readers

• What does “Usage” mean in the plan?

  In the plan or subscription, Usage does not refer to how many times a feed runs. Usage refers to how many Update Feeds can be created, not how often they are executed. How Usage works: Update Feeds Usage is measured by the number of Update Feeds created. Each Update Feed counts as 1 usage. There is no limit on how many times an Update Feed can be run manually. Scheduled update frequency is controlled by the plan’s scheduling limits, not usage.Few readers

• What is the difference between the Free plan and the Expert plan?

  Free Plan The Free Plan is limited and designed for basic, manual usage. Manual updates only 1 active feed (Update or Export) Up to 2,000 products/variants processed Add feeds do not count toward the subscription feed limit, but adding products uses credits Advanced pricing rules are not included in the current Free plan. Legacy Free accounts may retain access to advanced pricing conditions when using the previous plan version. Expert Plan The Expert Plan is a flexible, usageFew readers

• What should I do if I cannot access my Shopify store to cancel subscription?

  If you cannot access your Shopify store, you will not be able to manage your Stock Sync app installation or billing from the Shopify admin. In this situation, contact Stock Sync support and provide your store URL. The team can check your account, confirm whether the app is still active, and help with subscription cancellation or credits if needed.Few readers

• How can I request a refund for an unauthorized charge on my Shopify store?

  If you notice an unexpected or unauthorized charge from syncX: Stock Sync on your Shopify invoice, you can submit a refund request or adjust your plan settings to avoid future charges. All Stock Sync subscription charges are processed directly through Shopify's unified billing system. How to Request a Refund Gather Charge Details: Locate your Shopify store URL, invoice or billing-cycle number, charge date, and exact charge amount. Capture Invoice Proof: Take a screenshot orFew readers

• Why do Stock Sync pricing plans differ between the Shopify App Store and the in-app billing page?

  Stock Sync displays different pricing depending on when your store first installed the app. Stores that installed Stock Sync after January 1st follow the new pricing structure shown on the Shopify App Store. Stores installed before that date still see the legacy pricing in the in-app billing page. If you are an older customer and want to move to the new pricing plans, you must first downgrade to the Free plan and then request support to update your account to the new pricing structure. After thFew readers

• How can I change my subscription plan from yearly to monthly?

  You can switch from a yearly plan to a monthly plan directly from your billing settings. If you have not yet been charged, simply go to the billing page and select the "Monthly" tab at the top of the plan selection screen, then subscribe to the monthly version of your plan. If you already subscribed to an annual plan, first cancel the annual plan or downgrade to the Free plan. Once it is canceled, return to the billing page and subscribe to the monthly plan. This immediately moves your accountFew readers

Configuration Questions

• How to Set Up Field Translation (Title & Custom Data)

  How to Set Up Field Translation (Title & Custom Data) Automatically translate your Title and Custom Data (Metafield) fields into another language directly during your sync process. This feature streamlines localization for your store and requires a Business or Custom plan. Available on: ✔️ Add | ✔️ Update | ❌ Export How to Set Up Field Translation Go to App → Feed Settings → Step 2: Field Mapping Locate the Target Field: Find the Title or **CustomFew readers

• Can I map a metafield for updating stock?

  Yes, you can map a metafield syncX: Stock Sync. This allows you to update inventory based on a custom metafield instead of the standard SKU. For detailed steps, check out this guide: Updating Stock Using Metafield as IdentifierFew readers

• Can I Schedule My Feed to Run Every 15 Minutes?

  Yes, but this depends on the connection method used for your feed. 15-Minute Schedule (FTP Only) The 15-minute scheduling option is available only when using an FTP connection. This means your feed can automatically run every 15 minutes if your supplier provides the file through an FTP server. This is useful when: Your supplier updates inventory frequently (e.g., every 15 minutes). You need near real-time stock synchronization. For other connection types, the **miniFew readers

• How to set up Zoho Auto-Forwarding?

  Zoho Mail does this with a filter that forwards matching emails. There are two parts: add and verify the forwarding address, then create the filter. The menu names below may differ slightly depending on your Zoho version. Step 1: Add and verify the forwarding address Click the gear icon (Settings) in Zoho Mail. Go to Mail Accounts > General > ForwardsFew readers

• Can I use Bundle with syncX: stock sync?

  Yes, it only works with the Shopify Bundle app. This is because the stock sync updates the stock directly at the product level, and then the Shopify Bundle app performs the bundle calculation.Few readers

• Can syncX: Stock Sync import or update product categories (Metafields) from another Shopify store?

  Stock Sync DOES NOT support importing or updating the metafield for product categories from another Shopify store. Example is in the screenshot below: This limitation exists because Shopify only allows categories based on its predefined Product Taxonomy list. Any attempt to import custom categories that fall outside this official taxonomy will not be accepted by Shopify. ReferFew readers

• Can we add a prefix or postfix during the add process?

  Yes, it is possible. You should use the custom format method under the SKU field. Alternatively, you can also add a prefix directly from Step 2: Matching Column by selecting the SKU column and using the Smart Setting prefix option. Example: To add "ABC" as a prefix in front of your SKU, "1234" from the feed file, you should map the field as ABCFew readers

• Email Feed Troubleshooting

  Learn the straightforward process of obtaining a Gmail forwarding confirmation code for Stock Sync, enabling seamless email communication between your accounts.Popular

• Does Shopify Store-to-Store Sync automatically create metafield definitions?

  Yes, this is supported only when using the Shopify Store (requires Stock Sync app) connection method. When syncing between Shopify stores using this method, Stock Sync compares the metafield definitions in the source (main) store with those in the destination (sub) store. If a metafield definition exists in the source store but is missing in the destination store, Stock Sync can automatically create the missing metafield definition in the Shopify admin of the destination store. HowFew readers

• Does Stock Sync support zip file(s)?

  Learn how Stock Sync efficiently supports ZIP files, making it simpler to manage and update your product data.Few readers

• Does Stock Sync updates product in fulfilment or 3rd party app locations?

  Discover how Stock Sync seamlessly manages and updates products in your specified fulfillment locations.Few readers

• Does the column based format support quantity delimiters/separators?

  Yes, syncX: Stock Sync supports this if your data matches the example below. Simply map the fields in the matching column section and reach out to our executive for further setup assistance.Few readers

• Does the column based format support quantity?

  Yes, syncX: Stock Sync supports this if your data matches the example below. Simply map the fields in the matching column section and reach out to our executive for further setup assistance.Few readers

• File encoding issue in Stock Sync

  Learn how to address file encoding problems in Stock Sync and ensure seamless data integration with your e-commerce platform.Few readers

• Fixed rate Currency Converter

  Discover how to employ the fixed-rate currency converter feature in Stock Sync to manage currency conversions for your e-commerce store.Few readers

• How can I apply multiple price calculations (markup, VAT, fees) using conditions?

  You can apply multiple price modifications—such as markup, VAT, or fixed fees—by multiplying and adding values inside the Price (Then) field of a price condition. Examples from real use cases: • To apply both markup and VAT: 11.13*1.15 (first takes feed price, then applies 13% markup and 15% VAT). • To add fixed and percentage increases based on a condition (e.g., price < 300): *1 + 7 *1.20 *1.22 • To set tiered rules, create multiple conditions (top to bottom priority) such as: cost <Few readers

• How can I check variant quantity changes synced by syncX from the Shopify Admin?

  Go to the product variant page in Shopify admin. On the product variant page, scroll to the bottom and click "Add as block" in the blocks section. Click "Stock Sync Variant Quantity Changes" to add. After adding, you can view the SKU's quantity change history, with the feed ID indicating the corresponding quantity update.Few readers

• How can I resolve the issue of getting a default title when importing?

  This issue arises when a file contains empty variant options, resulting in those variants being imported with the default title. For instance, a file may include three variants: size, colour, and material. However, if the column for variant colour is left empty, it cannot be excluded and will instead be imported as the default title, necessitating a different approach. To resolve this issue, please attempt the following method: ![](https://storage.crisp.chat/users/helpdesk/website/b219050a583Few readers

• How can I troubleshoot if I have the error list file provided?

  If you have noticed any error list files in your activity log recently, it means there are some issues with the updates. You need to download the error list file to check what the errors are. Once you download the file, you will see several types of errors. Below are some examples of errors and how to troubleshoot them. 1. The specified inventory item is not allowed to beSome readers

• How can I view scanned products with live filtering to reduce variant count and payment?

  The scanned product count updates in real-time as you filter by vendor, tags, and more, allowing you to instantly verify accuracy. Easily spot-check that your scanned products match what you expect. It also helps you reduce variant count and payment. Learn more here about filter. ![](https://storage.crisp.chat/users/helpdesk/website/-/b/2/1/9/b219050a5836c000/screenshot-2025-08-05-at-41818_1a4d2qh.pFew readers

• How do I configure XML parent and variant nodes?

  Stock Sync supports JMESPath expressions in combination with Liquid templating, giving you powerful tools to transform and extract data from both JSON and XML feeds. In stock sync, you can configure the parent XML node and the variant node in Feed Manager (Step 1) This article explains how to configure Parent Node and Variant Node settings in Stock Sync to handle structured data, especially useful for feeds where variant data is nested or stored separately. 📘 What ASome readers

• How do I enable auto-forwarding in Gmail with Subject-Based filters?

  Gmail allows you to automatically forward incoming emails to another email address. You can also create a filter to forward only emails that contain specific words or phrases in the subject, which helps prevent unrelated emails from being forwarded. Before You Start Make sure you have: Access to the Gmail account receiving the emails. The email address you want to forward the emails to. The specific subject keywords you want Gmail to filter. Step 1: Add Email ForwardingSome readers

• How do I enable the Out of Stock Strategy for my product feed?

  To enable the Out of Stock Strategy in your Update Product feed, follow these steps: • Map the Quantity field in Step 2 – Field Mapping. The strategy requires a mapped quantity field. • Open your Update Product feed and go to Step 4 – Advanced Settings. • Find the Out of Stock Strategy (OOS) option and enable it. • Choose one of the available modes: – Set out of stock to ZERO Quantity (Current feed) – sets all unmatched items in this feed to 0. – **Previously synced by SFew readers

• How do I exclude products with zero quantity?

  There are two ways to exclude products with zero quantity, depending on your preference. If you want to skip update for products that is 0 in quantity from your store, then you need to turn on the **"Ignore variants with zero quantity" **from the store product filter. If you want to ignore 0 quantity from the feed file, then you need to add [feed filter.](https://help.stock-sync.coFew readers

• How do I set the stock of all products to 0 in a specific location?

  You can set the quantity rules in available quantity field of smart settings to update all stock to 0 in a location. To update all stock to 0 in a specific location, follow these steps: From the feed detail page, click on Edit Matching Column and locate the Availability Quantity Field > Smart Setting option. Proceed to the **Available Quantity Field > Smart SettingFew readers

• How do I sync products or inventory across multiple Shopify stores?

  You can sync products or inventory across multiple Shopify stores by installing syncX: Stock Sync in each store and creating the appropriate feeds. 📘 Learn more about real-time quantity sync here: Shopify store (Real time quantity sync) After selecting Add Feed or Update Feed, you must first choose the Shopify Store (requires Stock Sync app) connection type. This ensures that the destinatioSome readers

• How do I upload Dropbox images using syncX: Stock Sync?

  To ensure proper image uploading from Dropbox URLs, replace dl=0 with raw=1 at the end of the URL. A find and replace method can be used to implement this fix. For example:Few readers

• How does AI generated works in Matching Column (Step 2)?

  AI-generated will automatically generate the SEO title, description, and tags from the AI product details, while the category is based on Shopify taxonomy. It's a simple setup, see the following. But it's only available with the expert plan onwards. By selecting the option, syncX: Stock Sync will analyze the mapped product title and description and automatically generate the contents. If the product title and description are not mapped, the app will analyze the store's product titlFew readers

• How should I markup product pricing?

  Set the markup pricing in the Price field within the Smart Settings of the store product field. To set a markup on all products: Open the Price field and select Smart Settings > Price Conditions. Add a condition without an IF rule so it applies to every product. Enter a multiplier in the Then formula. For example, use *1.15 to apply a 15% markup to the source price or matched cost price. Save the field settings and run the feed. Use Preview Sync first to revieFew readers

• How to access Private files on Google Drive or Google Sheet?

  Learn how to securely access and manage private files on Google Drive and Google Sheets. Discover step-by-step instructions for maintaining the privacy and security of your documents.Some readers

• How to add dynamic date format in metafield?

  {{ data[2] | add_day_to_date: “%d.%m.%y %H:%M”, data[1] }} Date and Time strftime Format Options Format Description Example %b Shortened month name "Jan" %B Full month name "January" %m Numbered month of the year (01..12) "01" %d Day of the month (01..31) "15" %j Day of the year (001..366) "123" %a | Shortened wFew readers

• How to append new metafield without overwriting them ?

  In the update feed, you can append new metafields that accept single-line text from a predefined list of values. This option allows you to append new values from the feed to existing values in the store. To learn more about metafields, click here.Few readers

• How to change my email receive in Stock Sync?

  Learn how to change the email address associated with your Stock Sync account to ensure you receive important notifications and updates seamlessly.Few readers

• How to check if my FTP/SFTP connection is working?

  Discover step-by-step instructions on how to check the functionality of your FTP or SFTP connection in Stock Sync to ensure your data transfers are secure and successful.Few readers

• How to Check the Stores Syncing with Your Inventory in Stock Sync?

  To view how many stores are currently syncing with your store's inventory by following these steps: Click on the Account in Stock Sync. Go to the Advanced section. Click on the eye icon next to the Public token section to reveal the number of stores syncing with your inventory.Few readers

• How to enable one-time run for the feed process?

  Set automation offers two type of schedule options: One-time run (date & time) and Schedule. One-time run executes the feed once and then deactivates, requiring re-setup for subsequent runs. This feature is available in paid plans only. The One time run (date & time) is only available for the Bulk Product Edit feed Click set automation in feed details page. Enable tFew readers

• How to Export Inventory for a Specific Location in syncX: Stock Sync?

  You can export inventory by location using the smart setting for the **Available Quantity **field. To do this, go to **Available Quantity > Location > and select a specific location. ** When you select a specific location, all the SKUs available in that store will be exported. However, only the quantity for the selected location will be shown. Please use the filter option asFew readers

• How to export product in XML format ?

  Products can be generated/exported via FTP, SFTP, or FTPS connections. Ensure the file extension is .xml The parent node default to Product so no input is needed. The structure starts with <Product> .... </Product> Specify the desired filename (e.g., xml-feed.xml) in the directory/filename section to automatically convert the file to XML. Example: The directory name (data), and the filename (xml-feed.xml) need to be specified in the field as below. ![](hFew readers

• How to Format Your CSV File Correctly for Importing/Updating

  To ensure your CSV file imports correctly, follow these guidelines: Use Proper Column Headers or Index Mapping If your CSV file has no headers, you must map fields using column index numbers (for example, 1 for the first column, 2 for the second). This is necessary when the file contains no column names or when headers are unreadable. Avoid Hidden Characters in Headers Some CSV files include hidden BOM characters (such as ) at the start of the first header. TheseFew readers

• How to generate WooCommerce API key (permission)

  Simplify Integration: How to Generate a WooCommerce API KeyPopular

• How to handle missing images?

  Common Reasons Images May Be Missing If product images do not appear after import, check the following: Ensure the image URLs in the feed are valid and publicly accessible. Confirm URLs use the correct protocol (for example, HTTPS if required by the store platform). Verify the Image URL field is mapped to the correct column in the feed. If multiple image URLs are provided, ensure the Image Column Separator matches the file format. For example, change the separator from Auto to aFew readers

• How to ignore a price or compare at price update based on the feed value ?

  If you'd like to prevent Stock Sync from updating your Price or Compare-at Price when your store's current value is higher than the feed value, follow the steps below carefully. This example demonstrates how to configure this for the Price field. The same logic applies to the Compare-at Price field. Go to your Matching Column Section of a feed. Navigate to the Smart Settings section under the Price field. Apply the appropriate formula based on your scenFew readers

• How to Import image files stored in FTP Server?

  syncX: Stock Sync does not support uploading images directly via FTP. However, you can update images using URLs from a CSV file stored on FTP. We recommend making the images publicly accessible and including their URLs in the feed data. Example: https://www.something.com/images/product1.jpg.Few readers

• How to input prefixes to SKU in Update Feed?

  Learn how to efficiently input prefixes to SKU in the update feed using Stock Sync for enhanced inventory management.Few readers

• How to manage duplicate SKUs with multiple vendors?

  Efficiently handle duplicate SKUs from multiple vendors using Stock Sync for streamlined inventory management.Few readers

• How to manage SKU and Handle?

  Learn how to effectively manage SKU and handle in Stock Sync for precise inventory control and streamlined ecommerce operations.Few readers

• How to map to brand field from WooCommerce?

  Explore a step-by-step guide on how to map the brand field in WooCommerce using Stock Sync, improving product visibility and organization.Few readers

• How to map XML in Matching Column (Step 2) ?

  In this XML, the mapping must begin with {{ .. }} & data and proceed down each level to the target node. Example 1: How to map specific fields XML data [ { "Aktif": "Evet", "UrunKartiID": "65", "UrunAdi": "Palomino Blackwing Replacement Eraser White Yedek Silgi Beyaz", "OnYazi": "", "Aciklama": "Değiştirilebilir, kare silgiler.&nbsp; Silginizi değiştirmek için, silgiyi ve klipsi halkanın dışına kaydırın, eski silgiden klibi çıkarın, yeni silgiyi klibe yerFew readers

• How to merge new variants with existing products?

  To merge variants into existing products, navigate to Variant Group > Smart Settings > Merge variants. You must also enable the Merge option in the Product Identifier field for the Add Feed. Note that adding each new variant will use one credit. Merge new variants into existing products When the toggle is on, variants will be merged with existing products, and you must select the same group for the merging process. Important notes: The Variant Group option is availSome readers

• How to remove all links from the description field?

  Learn how to efficiently remove all links from the description field of your product listings, ensuring clean and clutter-free product descriptions.Few readers

• How to resolve WooCommerce API Errors Caused by Firewall Blocking?

  Issue: SyncX cannot connect to WooCommerce due to API authorization errors, often caused by firewall/security blocking (Cloudflare/Cloudways). Check Bot Fight Mode: a. Log into your Cloudflare dashboard b. Use the Quick Search bar at the top and type "Bot Fight Mode" c. It should take you directly to the setting then disable/turn off Bot Fight Mode Create a separate Skip rule for the WooCommerce API path: a. Go to Security → WAF → Custom Rules b. ClickFew readers

• How to set the current date-time for a date metafield?

  To update the metafield date, two steps need to be followed: Set Up in Shopify Admin Navigate to Settings > Custom Data > Products/Variants > Add Definition. How to Configure in Stock Sync Select the Metafield option in Stock Sync. Choose the field set up in Shopify admin. ![](https://storage.crisp.chat/users/helpdesk/website/b219050a5836c000/screenshot-Few readers

• How to set up multiple feeds to sum up quantity ?

  This guide shows how to configure multiple feeds so their quantity values combine into a single total. Key rule to remember: The first feed must use the Overwrite existing quantity option (the default) in the Quantity field’s smart settings. All additional feeds must be set to Add/Deduct with existing quantity (+) ![](https://storage.crisp.chat/useFew readers

General Questions

• Real-Time Sync Product Limit

  Real-Time Sync keeps your stock levels updated instantly across connected channels. Understanding your plan's product limits and how SKUs are counted ensures uninterrupted real-time updates for your store inventory. Real-Time Sync Subscription Plan Limits Plan Allowances The total number of products supported by Real-Time Sync depends on your subscription tier: ![](https://storage.crisp.chat/users/helpdesk/website/-/b/2/1/9/b219050a5836c000/screenshot-2026-09-23-at-33240_1fg7cmv.Few readers

• How to View Feed Activity Logs (Audit Changes)?

  Track historical setting updates, configuration changes, and execution runs for your feeds using the Activity drawer. This built-in audit trail records up to 50 recent events to help you monitor user modifications and automated system tasks. How to Access Feed Activity Logs Go to App → Feeds → Select your feed to open Feed details → Click View Activity Open Feed Details: Navigate to your feed list and click on the feed you want to inspect. **Open ActivityFew readers

• Why can’t I add a new Search Store Field?

  If the Add more field option is disabled, it means that no additional Search Store Fields are available for the selected setup. This can happen when: Real-time Sync is being used – Real-time Sync supports specific fields for real-time updates. For example, some Real-time Sync connections support only Quantity updates. The selected template has limited field support – Each template may provide a different set of supported fields for matching and updating products.Few readers

• Can I pause or disable email connection feed?

  To pause the email feed, switch to upload file connection. This stops the feed, and you can resume it later with all settings preserved by switching back.Few readers

• Can I translate any of the fields to another language?

  Automatically translate your Title and Custom Data (Metafield) fields into another language directly during your sync process. This feature streamlines localization for your store and requires a Business or Custom plan. Available on: ✔️ Add | ✔️ Update | ❌ Export How to Set Up Field Translation Go to App → Feed Settings → Step 2: Matching Column Locate the Target Field: Find the Title or Custom Data (Metafield) field in your mapping list. **OpFew readers

• Can syncX: Stock Sync update descriptions containing HTML tags?

  Yes, syncX: Stock Sync can update product descriptions that contain HTML tags, but there are some limitations. Stock Sync supports only certain HTML tags and does not preserve pre-wrapped HTML exactly as-is. For advanced styling or layout control, it is recommended to manage styling through CSS in the Shopify theme, which may require advanced CSS knowledge. Common Issue: Unwanted tags added during sync Issue: Unwanted <br> tags are inserted into product descriptiFew readers

• Check product(s) added on Shopify admin with tag

  Learn how to efficiently manage and track products added in your Shopify admin using tags with Stock Sync.Few readers

• Choosing Your Sync Model: Single Profile vs. Paired Profiles

  This technical overview compares two implementation strategies for inventory synchronisation between stores: the standard Single Profile (Master-to-Destination) approach and the Paired Profile (Simulated 2-Way) approach. Centralised 1. Synchronization Model Overview Feature Single Profile (Master-to-Destination) Paired Profiles (Simulated 2-Way) Logic Type Strict One-Way / Master-Source Two concurrent One-Way streams Source of Truth | Centralised (MaFew readers

• Do Shopify products have to be uploaded to Stock Sync before I can use Stock Sync to update/manage them?

  Learn whether you must upload Shopify products to Stock Sync and streamline your inventory processes before managing them.Few readers

• Do Shopify Staff will get free ProX plan ?

  Learn about how Shopify staff members access Stock Sync and whether they receive free access to the Proximity Plan.Few readers

• Do suppliers have to pay for the app when using Store-to-Store connections?

  No, your supplier does not need to subscribe to any plan on syncX: Stock Sync to share their inventory data with you. They only need to be on the free plan and provide you with the token. For more details on store-to-store connections, refer to this guide.Few readers

• Do we support StockX (supplier) with the Shopify store?

  We do not support StockX API because its limitations prevented us from proceeding. The API lacked essential information, such as images, stock, and descriptions for imports and updates.Few readers

• Do we support variant or product SKU/Barcode Metafield as a Product Identifier?

  Available on: ✔️ Add ✔️ Update Yes, syncX: Stock Sync supports the use of variant or product SKU/Barcode metafields as a product identifier. This feature allows you to use a custom metafield value for identifying product variants, which can be particularly useful when your store has complex variant structures or when the default SKU field doesn't meet your needs. What is a Variant SKU Metafield? A variant SKU metafield is a custom field in Shopify that allows you to define an additionalPopular

• Do you have a list of wholesalers or suppliers?

  Install our app, it's free to access our supplier and wholesaler list. Create a new feed and browse our ready suppliers and connection. Use the "Filter" button (see below) to refine your search by country or category.Few readers

• Does adding new products create duplicate products in the store?

  Discover if adding products with Stock Sync can lead to duplicates in your online store and how to prevent it.Popular

• Does Stock Sync publish product to Facebook and other sales channel?

  Learn how Stock Sync can simplify the process of publishing your products to popular sales channels like Facebook and more. Explore seamless multi-channel selling.Few readers

• Does Stock Sync support live/real-time updates?

  Learn about Stock Sync's support for live, real-time updates and how it can streamline your inventory management.Few readers

• Does Stock Sync support multiple variant value in a single column?

  Discover how Stock Sync supports the efficient handling of multiple variant values within a single column, streamlining your inventory management.Few readers

• Does Stock Sync support product bundling?

  Explore how Stock Sync supports product bundling, making it easy to create bundled products in your store.Few readers

• How can certain fields be excluded from updates?

  To exclude specific fields from being updated, simply remove them. For instance, to remove the price from the store, map the price field and set fixed value to 0 for the update.Few readers

• How can I disable or pause the schedule of feed?

  To disable or pause the feed, you can disable the schedule, as shown in the screenshot below. This will stop the feed from being automated without deleting it. Note: Stock Sync will continue running even if your Shopify store is on the Pause and Build plan. If you want to stop all sync activity, make sure to pause the schedules for your active feeds.Few readers

• How can I download products from the store?

  You can download all the products in the store by using the export existing products from store with export feed A few connections are available in the export feed; the easiest one will be the Google Sheet connection.Few readers

• How can I enable all sales channels for all products in the Shopify admin?

  If you want to enable all sales channels for your products, you can use the Bulk Edit feature in your Shopify admin. **Products > Select all the products > Bulk edit > Highlight all the column online store or any sales channel ** After you have finished, select the text you want to highlight and enable. Then, click on the "Save" button to save your changes. If you want to ePopular

• How can I exclude products with empty feed cells?

  Learn how to exclude products with empty cells in your Stock Sync feeds for a cleaner and more efficient inventory management process.Few readers

• How can I filter certain rows from being update or add?

  Use the Incoming feed filter or Store product filter to select specific products or variants during the add or update process. You can narrow down your feed using fields such as tags, vendors, product category, or SKU. Add these filters in Step 3 of your feed setup. Tips: • Test with a single SKU in the filter to confirm the feed behaves correctly. •Few readers

• How can I handle my plan once I've installed Stock Sync?

  If you only want to Add New Products, we suggest purchasing the credits For adding new products to Shopify, one credit is used per product added successfully using the Add New Products feed (marked yellow). You have the option to purchase small, large, or special volumes. Each product with multiple variants is considered as one credit. ![](https://storage.crisp.chat/Few readers

• How can I prevent certain products from being published when Auto Publish is enabled?

  If Auto Publish is enabled, Stock Sync will publish all products that meet the feed's criteria. To prevent specific products from being published, you must apply filters in Step 3: Filter Products of your feed. Use filters to exclude products based on identifiers such as SKU, tags, collections, vendor, or any data column in your feed. Any product excluded by your filters will not be auto‑published, even if Auto Publish is turned on. If a product should stay in Draft or Archived status, enFew readers

• How can I quick change Stock Sync between two different store?

  Discover how to log into Stock Sync with two stores simultaneously for efficient multi-store inventory management.Few readers

• How can I reduce the price on certain products?

  To reduce the price of products, you can use the Price Field > Price Condition. Follow these steps: Go to Matching Column Step 2. Find the Price Field > Smart Settings Set the condition type as required. For more detailed information on setting up price conditions, you can refer to the Price Field documentation.Few readers

• How can you create a market via Shopify admin?

  Refer here for more information on the create market. Access in your Shopify admin. Click on the Markets option. To create a new market, click the Add Markets button. To adjust product pricing, add the [Markets - Price field](https://help.stock-sync.com/en/article/international-pricSome readers

• How do I add a quantity rule?

  Set the quantity rule in the quantity field within the smart settings of the store product field. For more information on the quantity field, please refer here.Few readers

• How do I connect my Shopify to Bigcommerce store?

  Shopify store connection Limitations: Issues and Solutions (a) Removing an image in Shopify won’t remove it in BigCommerce → To remove all, clear the image field. (b) Tags don’t sync automatically → Reset the entire tag field if you add/remove tags. (c) Syncing all locations → Create one feed per location Make sure both DropShipper Store and your stFew readers

• How do I set up automatic stock updates for product feeds?

  To enable automatic stock updates, make sure your feed uses a connection method that supports scheduling (such as Google Drive, FTP, SFTP, Dropbox, or URL). Upload File connections cannot run automatically. Steps to set up automatic updates: • Create an Update feed, or use “Copy as update feed” from an existing Add feed. • Choose a supported connection method (e.g., Google Drive, FTP) instead of Upload File. • Map the Quantity field correctly in Step 2. • On the feed detail page, open AutomatiFew readers

• How do I update only out-of-stock products?

  You can enable the "ignore variants with quantity" option to update only out-of-stock products, ignoring those with available quantities. You can find this option in Store product filter.Few readers

• How does On Hand Quantity and Available Quantity work?

  Scenario 1 is based on the availability of items in store, including unavailable, available, and on-hand values. When it's mapped to on-hand quantity, the value will update to 24, and the available quantity will become 11. This is because On Hand Quantity = Unavailable Quantity + Available Quantity When it's mapped to available quantity, the value will update to 32, and the on hand quantity willSome readers

• How long is the Free Trial for syncX: Stock Sync?

  The syncX: Stock Sync app 14-day trial period, allowing you to explore its features at no cost. If you need more time to complete testing or setup, you may request a trial extension. You can easily check the remaining days of your free trial directly on the dashboard, as shown in the image below. If you need more time to complete your testing or setup, you may request a **triaFew readers

• How Stock Sync Uses Credits for Adding and Updating Products

  Credits in Stock Sync are consumed when adding new products or adding new variants to existing products. Below is a clear breakdown of how credits are used. When Credits Are Used Credits are deducted in these situations: Adding a new product Adding new variants to an existing product Re-importing products or variants using an Add Products feed when they are not yet recognized as synced items in Stock Sync Each new product consumes 1 credit. For example: Adding a product with 5 varFew readers

• How to access the syncX: Stock Sync YouTube channel?

  Visit the syncX: Stock Sync YouTube channel here: https://www.youtube.com/channel/UCN4llsnaBqr_LosAA7fk0nw. Watch the Feed Manager connection video here: https://www.youtube.com/watch?v=gYHIdq6RHrY&list=PLKVbFUxa0CwKDUcT1-DXikJiv4uiOOv0v. Access the Matching Column Fields video here: https://www.youtube.com/watch?v=Myb45e4WRJQ&list=PLKVbFUxa0CwK85N-urqvsBqRCwHvp2RSC.Few readers

• How to automatically update store price with the lowest supplier price using the same SKU?

  When suppliers use the same SKU, our app can adjust the store price to the lowest. This is applicable when two feeds provide the same product identifier. This requires a pricing rule, such as **current_price < price. ** Learn more here Here, current_price refers to the store price, and price refers to the supplier's price from the feed file.Few readers

• How to calculate average cost automatically ?

  Stock Sync doesn’t calculate the average cost automatically, you can still use it to sync the cost field into Shopify. Once the costs are kept up to date in Shopify, you can then rely on Shopify’s built-in Profit Reports to get better visibility into margins and overall stock value. It ensures data accuracy and timeliness, while Shopify's reporting provides cost calculations and insights.Few readers

• How to calculate the total variant count in store?

  Learn how to easily check the number of variants in your store using Stock Sync and manage your inventory effectively.Few readers

• How to categorise product (smart collection) based on tags?

  Discover how to efficiently organize your products using tags and automated collections in Stock Sync.Few readers

• How to change the connection type ?

  Explore how to easily switch or modify your connection type in Stock Sync, ensuring smooth data integration and management for your e-commerce store.Few readers

• How to check Feed Activity Logs?

  Learn how to review changes made by Stock Sync that go beyond feed updates and store adjustments.Some readers

• How to check for New Added product/s in your store?

  Discover effective methods for monitoring and identifying newly added products in your online store to keep your inventory up-to-date.Some readers

• How to Connect to another ERP Platform?

  To connect to the ERP inventory feed, we primarily use a REST API. Please provide the API documentation and learn how to configure it here.Few readers

• How to copy a feed to another store using the Public Token?

  Navigate to the dashboard and select the feed you want to copy to other store. Click the three dots on the right side and select copy feed to other store. Input the Public Token of the destination store. You can find the public token unFew readers

• How to create an EKM Account and Sign In Step-by-Step?

  Below are the steps: First click on here to login Please enter the correct details, which are the email address and password to login.Few readers

• How to create an Square Account and Sign In Step-by-Step?

  Below are the steps: First click on the link https://app.stock-sync.com/signin/square After clicking, it will redirect to the Square login page. Please enter the correct details, which are the Square store URL, and password. If you would like to create new square account, click on the create an account toFew readers

• How to create an Squarespace Account and Sign In Step-by-Step?

  Below are the steps: First click on here to login Please enter the correct details, which are the **email adFew readers

• How to delete Metafields in shopify with Stock Sync?

  Deleting Metafields from All Products To remove a metafield from all products using Shopify Admin: Navigate to Settings > Custom Data > Products/Variants > Add Definition. Locate the metafield you want to delete, click on it, and select the delete option. Confirm the deletion. Deleting Metafields for Specific Products To delete metafields from specific produFew readers

• How to edit the feed name/title?

  Discover how to easily edit the feed name/title in Stock Sync to enhance your inventory management and streamline operations.Few readers

• How to Ensure SKUs Are Properly Synced Between Your Feed and Store

  Keeping your SKUs aligned between your feed and your store is essential for accurate updates. Here are the key points to verify when troubleshooting SKU sync issues. If a SKU is not found in the feed file Open the feed details page and review the latest source file or feed preview. Search for the exact SKU in the mapped ProductID column, including spaces, capitalization, hyphens, prefixes, and leading zeros. Check the Not in Feed report in the run details (More) to confirmFew readers

• How to Export Shopify Product IDs from Google Sheets with Sorting?

  Choose the export product to the external destination > Select connection as Write to Google Sheet Fill in the Source Host in the respective field with the permission as Anyone with Link Editor or giving permission to stock-sync@appspot.gserviceaccount.com to access the file. Add the Product ID field in the Matching Column section and start the export proFew readers

Preference Questions

• How to schedule or automate the feeds in syncX: Stock Sync?

  Learn how to efficiently schedule and automate data feeds in Stock Sync for seamless e-commerce inventory management.Popular

• Where can I find the public token to share with buyers?

  Discover how to acquire a public token for secure and efficient communication with your buyers. Simplify your sharing process.Popular

• Use the highest quantity value when the same SKU is detected across multiple feeds in Stock Sync

  Learn how to ensure accurate inventory tracking by using the highest quantity value when the same SKU is detected from multiple feeds in Stock Sync.Some readers

• Why email process only runs at a certain time period?

  Discover why email processes are scheduled during specific time periods and how it benefits your e-commerce operations.Some readers

• How to add Collaborators to your WooCommerce.com account?

  To add a Collaborator to your account: Log into your WooCommerce.com account. Navigate to the Collaborators tab in your My Account. Input the WooCommerce.com email address of the developer or individual you want to add. If they don’t have a WooCommerce.com email address, you can create one for free using [this guide](https://woocommerce.com/document/log-into-woocommerce-com-with-wordpress-com/#sectFew readers

• How to configure Low Stock Alert?

  Learn how to set up low stock alerts efficiently in Stock Sync to keep your e-commerce inventory well-managed and avoid stockouts.Few readers

• Exceeded the store’s variant count limit?

  Learn how to effectively address and resolve the issue of exceeding your store's variant count limit. Optimize your store's performance.Few readers

• How Stock Sync help you save more time?

  Discover how Stock Sync empowers you to save valuable time in e-commerce inventory management, streamlining your operations.Few readers

• How to get notify for sync success or failure?

  Learn how to set up notifications for sync success and failure, ensuring seamless operations for your e-commerce store.Few readers

• How do i set the metafield content type true and false value?

  If you choose the metafield content type as a true or false, you can set the indicator to your preference. There are two fields available which are true and false indicators. 1. True indicator This field helps to set the indicator when the content type set as true or false. The indicator value can be true, TRUE, 1, or anything. By default, it is using true.Few readers

• Total variant(s) in-store?

  Explore how Stock Sync calculates and manages the total variants in your e-commerce store, ensuring accurate inventory tracking.Few readers

• How can the app be translated into your language?

  To translate the syncX: Stock Sync app into your language, follow these steps: Go to Manage Account in the navigation bar. Scroll to the language settings. Select your preferred language. Optionally, adjust the timezone in the same section.Few readers

• How does Stock Sync affect other apps?

  Discover how Stock Sync interacts with and enhances the functionality of other apps in your e-commerce ecosystem.Few readers

• How to pin or rearrange feeds in Stock Sync?

  Stock Sync now allows to pin your feeds. If have certain feeds that are quite important. The Pin Feed function allows your favorite feed to stay on the top of your dashboard. This way do not have to scroll down to look for your feed. It's allowed to pin a maximum of 5 feeds on top. Here is how to use it: Go to the dashboard. Then, Click onFew readers

• How to apply a percentage discount to all products of a brand

  You can apply a percentage discount to all products belonging to a specific brand by using the Price field and setting up a Smart Settings condition. This allows you to assign different discount percentages for different brands. Steps to apply a discount to a specific brand Go to Price Field in your feed setup. Open Smart Settings. Add a Price condition using the brand name (Vendor). Example: Apply a 15% discount to all Biretix products (If) Vendor =Few readers

• How can I create a dedicated Shopify inventory location for syncX?

  You can create a dedicated inventory location in Shopify for syncX to update without affecting other locations. Steps: In your Shopify admin, go to Settings > Locations. Click Add location and create a new location (e.g., "DSZ SyncX"). In your syncX feed, open Quantity Field > Smart Settings. Set the Inventory Location to the dedicated location you created. Once configured, syncX will only update inventory for that specific location. Note: Each feed in syncX can update onFew readers

• How to update product prices and compare-at prices in feeds?

  To update product prices in feeds, you can use Price Conditions or Liquid Mapping in the Price and Compare-at Price fields. Examples: Price using special_price if available: {% if data['special_price'] == blank or data['special_price'] == '' %}{% else %}{% endif %} Compare-at price using original price only when special_price exists: {% if data['special_price'] == blank or data['special_price'] == '' %}{% else %}{% endifFew readers

• How to Set Up Email Forwarding for syncX: Stock Sync?

  If you're using email feeds in syncX: Stock Sync, you need to configure your email provider to automatically forward the required emails to your syncX: Stock Sync feed email address. Choose your email provider below for the setup instructions: Email Forwarding Setup Gmail — How to Set Up Gmail Auto-Forwarding Outlook — [How to Set Up Outlook Auto-Forwarding](https:/Few readers

• What happens when I exceed my product limit?

  If your feed exceeds the product limit of your current plan, Stock Sync provides 5 additional runs. After these 5 runs, you’ll need to either upgrade your plan on the Billing Page or use filters to reduce the number of products being processed in Step 3: Filter Important The 5 additional runs are shared across all feeds in your account. For example: FeFew readers

• Additional Reasons Why Your Feed May Stop Working

  When a feed stops working, several less common issues may be the cause. Below are additional scenarios and the steps required to resolve them. 1. Google Sheet Feeds: Missing Required Permissions If your Google Sheet feed stops loading values, ensure the required service account has access. Add the following email with Viewer permission: stock-sync@appspot.gserviceaccount.com Make sure the sheet name selected in the feed settings matches the actual sheet name. 2. Multiple Feeds Using thFew readers

• Can I export multiple inventory locations in one feed?

  Yes. You can choose multiple locations for export feeds to Google Sheets, FTP, SFTP, and send out email. In the Quantity field > Smart Settings > Inventory Location section, select multiple locations and select all the inventory locations you want to include in your export. Each location will be added as a separate column in the exported file. ![](https:Few readers

• Can I select which products to add and which ones to exclude during import?

  Yes. You can choose which products to include or exclude during an import by using the Incoming Feed Filter in Step 3 of the Add Feed setup. The filter allows you to specify conditions based on any column in your supplier file—for example, importing only products from certain brands, or excluding items below a specific quantity. If the supplier file does not contain the column you want to filter by (such as Vendor), you can only filter based on the data that actually exists in the feed fileFew readers

• Can I set a filter to automatically update products for the next seven days?

  Stock Sync does not currently support dynamic date‑based filters (for example, filtering rows where a date column falls between today and the next 7 days). If your update depends on matching specific upcoming dates in a column, the dates must be entered manually in the filter. This means that when you need products updated based on changing daily dates, you will need to refresh the filter values every few days to include the new upcoming dates. Automatic rolling date ranges are not supported atFew readers

• Can the same feed be used to add products and manage inventory stock in Shopify?

  Issue: Can the same feed be used to both add products and manage inventory stock in Shopify? Answer: Product creation and inventory updates should be handled using separate feeds. Use an Add feed to import new products only. Set up a separate Update feed to track and update inventory changes. Ensure the Update feed includes the Quantity (stock) field. In the feed settings, enable Track Inventory to ensure stock levels are synced correctly. RefeFew readers

• Do I need to filter incoming inventory files before sending them to SyncX?

  No, you generally do not need to filter incoming inventory files before sending them to SyncX. SyncX only processes and counts products that match existing items in your store (if using the update feed). If your vendor sends a file with 20,000 rows but your store only has 800 matching SKUs, SyncX will update only those 800. The remaining unmatched items are ignored. As long as your store already contains the products you want to update, you can send the full file without filtering it first.Few readers

• Feed limit exceeded message appears during free trial, even though the limit hasn't been reached

  Issue: A “Feed limit exceeded” message appears during the free trial, even though the limit has not been reached. What to check: Confirm that the store is still within the 14-day free trial by checking the dashboard. Review the feed setup to ensure the number of feeds and sync attempts are within the trial limits. Refresh the page and rerun the feed, or re-upload the feed file if applicable. If the issue continues: Contact the support team with the **store namFew readers

• How can I add specific words before each line in the product description?

  You can add custom words before each value in the product description by using custom Liquid formatting in the Description field. Each new line must be wrapped in its own HTML <p> tag to avoid everything appearing on a single line. Example:Few readers

• How can I apply filters to reduce product counts in Stock Sync?

  You can reduce the number of products or variants Stock Sync processes by using Store Product Filters in Step 3 of your update feed. These filters exclude products from being scanned or updated, lowering your counted variant total. Available filter types include vendor, tags, product type, product category, SKU, quantity, and more. For example, you can exclude specific product types or limit syncing to items from selected vendors. This is useful when you only need to update a subset of yourFew readers

• How can I archive a product when its quantity is zero?

  To archive a product when its quantity reaches zero, ensure that your update feed sets the product’s quantity to 0 (using a quantity rule if needed). Then enable the auto-archive option in the update feed or use an Auto Clear Discontinued/Remove Feed setup. Auto-archiving based on quantity occurs only when all variants have zero quantity across all locations and “Continue selling when out of stock” is disabled. If continued selling is enabled, zero quantity does not satisfy the auto-arcFew readers

• How can I archive existing products that are not in the feed?

  To archive products that exist in your store but are no longer present in your supplier feed, you need to use a Remove Feed (Auto Clear Discontinued) linked to your Update Feed. The Remove Feed checks which products are missing from the Update Feed and archives them based on your settings. Steps: Open the Update Feed Details page and click Setup here under Auto Clear Discontinued, or go to New Setup > Remove and choose the Auto Clear Discontinued template. Select the eFew readers

• How can I change the content type for metafields in Stock Sync?

  To change the content type for a metafield in Stock Sync, first check the value coming from your feed and ensure the metafield’s content type in Shopify matches that value. For example, numerical values should use Decimal, true/false values should use the True or False type, and text values should use Single line text. Update the content type in your Shopify metafield definition accordingly, then re-run the sync. You can test the update on a few SKUs using Stock Sync’s Filter feature to confirmFew readers

• How can I check if my product images are updating correctly?

  To confirm that product images are updating correctly, review a few products directly in your store after running the update feed. Test specific SKUs to verify whether their images have been refreshed. If images are still missing, ensure that image fields are mapped in the feed and that your feed contains valid image URLs. You can also load the image URLs manually in your browser to confirm they are accessible. If filters such as "skip if no image" are enabled, make sure your feed actually contaFew readers

• How can I configure variant options (color/size) correctly in Stock Sync?

  To configure variant options such as Color and Size correctly, map a Variant Group field for all variants belonging to the same product, then assign each attribute to its own Variant Option field. Example: • Map Variant Group → a shared value (e.g., product name or style code) so all variants merge into one product. • Map Variant Option 1 → Color column (e.g., Bej, Siyah, Kahve). • Map Variant Option 2 → Size column (e.g., 38, 39, 40). This ensures that Color and Size remain seFew readers

• How can I confirm if my IP address is properly whitelisted?

  To confirm whether the Stock Sync IP (52.20.189.51) is properly whitelisted by your supplier, perform these checks: Test the connection using your feed method (FTP, SFTP, HTTP, or API). If the feed loads normally after whitelisting, the IP is accepted. If the connection still fails, ask your supplier to check their firewall or server logs for blocked or denied requests from 52.20.189.51. This is the most reliable way to confirm whether the whitelist is working. You can also test thFew readers

• How can I connect only specific products to my store feed for daily stock updates?

  To connect only certain products (by SKU) to your update feed and avoid importing or updating all items from the supplier, apply filters in your feed settings. Use an Incoming Feed Filter to include only the SKUs you want. Add a condition such as: SKU equals COOL265L, COOL265XL, COOL265S, etc. This ensures that only those products are added or updated, and that Stock Sync ignores all other items in the supplier file. After saving the filter, run the feed again to confirm that only thFew readers

• How can I ensure my product quantities update correctly on Shopify?

  To ensure your product quantities update correctly on Shopify, always verify that your feed has the Quantity field mapped to the correct inventory location in Shopify. If the location is not selected, Shopify will not register the update. Additionally, if quantities appear incorrect or updates only work when running the feed manually, check the following: • Confirm the correct inventory file is being processed by reviewing the Archive folder in your SFTP or email feed source. • EnsFew readers

• How can I ensure product variants are included in my product feed?

  To ensure all product variants are correctly included in your product feed, make sure each variant meets the following requirements: • The Variant Group field (such as handle, title, or another chosen grouping value) must be mapped in the Add Product feed. Variant Group is not available in the Update feed. • Every variant must contain all variant option values (such as color or size). If a variant is missing a required value, it will fail to import. • Variant option values in the feed mustFew readers

• How can I keep out‑of‑stock products active in my store?

  To keep out‑of‑stock products active and still visible on your store, enable the Inventory Policy setting to "continue selling when out of stock." In Stock Sync, you can achieve this by mapping the Inventory Policy field in your feed and setting its value to a fixed value such as continue, ensuring products remain published and purchasable even when their quantity is 0. This is useful when you accept backorders or want customers to sign up for restock notifications without hidingFew readers

• How can I merge multiple product feeds into one for uploading?

  Stock Sync cannot merge multiple supplier feeds into a single combined feed automatically. If you need a unified file, the supplier must provide a consolidated feed, or you must merge the files externally before uploading. If combining the files manually is not an option (for example, if the feeds update multiple times per day), you can instead set up multiple separate feeds in Stock Sync. Each feed can import or update different fields. When using multiple feeds, avoid mapping the same fieFew readers

• How can I request a refund for an unused subscription?

  If you cancel a subscription and the payment did not go through, the charge will automatically be voided by Shopify and should disappear from your account within 5–10 business days. In some cases, the charge may take 2–3 business days to appear in our billing system before we can process a refund. No further action is needed—simply wait for the pending charge to clear. If the payment did go through, request a refund by providing your store name and, if needed, the **invoiceFew readers

• How can I request a refund for unused credits or credits purchased by mistake?

  If you have unused Stock Sync credits you no longer need, you can request a refund by contacting support and providing your store name or URL. Refunds can be issued as long as the credits remain unused. If credits were used to add products, you can undo those additions in the app, and the used credits will be returned automatically. If the standard Shopify refund window has passed, the support team may need to escalate the request to Shopify or offer app credits as an alternative when a directFew readers

• How can I resolve issues with additional images not being displayed in my feed?

  If additional images are not appearing in your feed, the issue is often caused by incorrect field mapping. Ensure that the column or field containing additional image URLs is correctly mapped to the additional_image_link field in your feed settings. If your supplier provides images in a nested or array structure, you may need to adjust the mapping using Liquid or JMESPath filters. For example, updating the mapping to extract array values correctly can resolve cases where images fail to importFew readers

• How can I resolve issues with product images not importing correctly?

  If product images are not importing correctly, check these common fixes: • In your feed settings, go to Step 2 → Product Images → Smart Settings and select: "Skip existing images, import new images". This ensures new images are added while keeping existing images unchanged. • Make sure the Product Images field is correctly mapped. For XML feeds with multiple image sources, you may need a combined mapping such as: {{data | jmespath: '[ItemImageLargeUrl, AlternateItemImages.Img[].Url || AlternatFew readers

• How can I resolve product syncing issues in syncX: Stock Sync?

  Common syncing issues are often caused by feed configuration, missing credentials, safety thresholds, or an unavailable source. If your feed shows zero products or stops running, check whether the zero‑quantity alert is triggered—syncX cancels the process when more than 80% of items have quantity 0 unless you disable or lower this threshold in your profile. A low-stock column in the source can therefore cause the process to be cancelled; verify that the feed is using the intended inventory quantFew readers

• How can I resubscribe to my previous Stock Sync plan?

  You can resubscribe to your previous plan by going to Dashboard > Billing > Manage Plan inside Stock Sync. Set the plan limits (total variants, feed limit, and daily schedules) to match your old plan, then confirm the subscription. If your previous plan included custom limits (such as extra feeds), support can adjust these manually after you subscribe. When you reinstall Stock Sync or downgrade to the Free plan, all automations are disabled, so you will need to re-enable the schedules oFew readers

• How can I set a specific inventory location for my Shopify store?

  To update inventory in a specific Shopify location, Stock Sync requires that each feed be assigned to only one location. First, ensure the location exists in your Shopify admin under Settings → Locations. Once the location is created, open the Stock Sync feed, map the Quantity field, open Smart Settings, and select the location to update. If products may exist at another location but not at the selected location, enable Auto add stock to location if not there. This adds the prodFew readers

• How can I set products to show a quantity of 0 if out of stock?

  To ensure products automatically show a quantity of 0 when they are out of stock or discontinued in your supplier file, make sure your update feed has the Quantity field mapped. When the feed runs, Stock Sync will set the product quantity to 0 if your supplier marks it as out of stock or removes it. Enable the option "Set to Out of Stock when quantity is 0" in the feed settings so items with zero quantity are correctly marked as unavailable.Few readers

• How can I set the quantity of specific vendor products to zero in syncX?

  You can set the quantity to 0 for products from a specific vendor by combining the Out of Stock Strategy with a Store Product Filter. • Create or edit an Update Feed for that vendor. • Apply a Store Product Filter to target only the vendor name you want to update. This ensures no other vendors are affected. • Enable the Out of Stock Strategy in the feed settings. This feature automatically sets the quantity to 0 for any products that are in your store but missing from the veFew readers

• How can I set up feeds for inventory management using Stock Sync?

  You can manage inventory using Stock Sync by creating one or more feeds depending on your workflow. For supplier files, create an "Update Existing Products" feed and map your SKU and quantity fields. You can also use Smart Settings to apply rules, such as skipping updates when stock is below a threshold or adjusting values. For pricing, apply calculations directly within field mapping. For complex setups like combining multiple supplier stocks, create multiple feeds with different update modesFew readers

• How can I set up stock sync between two Shopify sites?

  To sync stock between two Shopify stores, install Stock Sync on both stores. Choose one as the main store and the other as the receiving store. In the receiving store, create a feed using the Shopify Store (requires Stock Sync app) connection and enter the main store’s public token. Stock is matched using SKU, so ensure both stores use identical SKUs for the products you want synced. For two‑way sync, create a feed in each store using the other store’s public token. Orders cannot be synced usingFew readers

• How can I troubleshoot inventory sync issues with my SKU files?

  If your inventory is not syncing correctly, start by checking a few common causes: If multiple variants share the same SKU, Stock Sync will update all of them with the same quantity. Make sure your feed provides per‑variant quantities if you need different values. If your feed contains blank quantity fields, add a Quantity rule such as: If Empty → 0, so updates are applied correctly. Check your Store Product Filter. Filters like “Only include variants with Track Quantity” can block producFew readers

• How can I troubleshoot stock update issues in Shopify?

  If stock updates fail or quantities in Shopify don’t change as expected, check these common causes: • Verify that the correct inventory location is selected and mapped in your feed. If the required location is not enabled for the product or variant in Shopify, enable it in Shopify Admin before syncing. A location may need to receive a positive quantity once before it can subsequently be updated to 0. • Ensure no unnecessary filters (such as vendor filters) are applied in the feed. MiscFew readers

• How can I troubleshoot the 'Remote side unexpectedly closed network connection' error?

  This error typically occurs when the SFTP/FTP server closes the connection before communication can fully establish. Based on real cases, common causes include: • The server was temporarily offline or undergoing maintenance. • Your connection attempt is blocked because the server has not whitelisted your IP address. • The server requires a specific port (commonly port 22 for SFTP) and the network does not allow outbound traffic on that port. • The server accepts connection attempts from tools lFew readers

• How can I update only the price and quantity fields in my product feed?

  To synchronize inventory without overwriting Shopify prices, create or edit an Update Feed and, in Step 2 (the Matching Column section), keep the Product Identifier mapped to SKU and map Quantity to the supplier’s stock field. Remove the Price mapping and any other fields you do not want to change. Stock Sync updates only mapped fields, so unmapped prices, descriptions, tags, alt text, product types, and metafields remain unchanged. For automatic updates, enable a schedule. YouFew readers

• How can I update or remove the Quantity field in my feed mapping?

  To update how quantities are handled in your feed, you can adjust the Quantity field mapping in Step 2 of the feed setup. If you want Stock Sync not to update quantities, simply remove the Quantity field from the mapping. The feed will continue updating other product details without changing stock levels. If you need to apply new quantity logic—for example, assigning a fixed quantity, correcting mismatched values, or replacing text-based values—add the Quantity field back into the mapping andFew readers

• How can I update quantity/inventory for size variants that share the same SKU in my feed?

  To resolve the issue with your product variants not being distinguished correctly, you need to ensure that you select the Product Identifier which with SKU + Option 1. Product Identifier Field This way same SKUs with different variants can be identified individually. Note: If your feed provides identical SKUs for different variants (for example, same SKU for different colors), Stock Sync cannot differentiate thFew readers

• How can I update the prices of my products using the feed feature?

  To update product prices using a Stock Sync feed, create or use an Update feed rather than an Add Feed. In Step 2: Matching Column, map the product identifier (such as SKU or barcode) and map Price to the correct price column from your file. If you need to update cost prices, map the Cost field instead. For reliable price and stock updates, map Quantity as well. The feed can be configured to update price only, or price together with inventory. You can use Smart Settings or PriceFew readers

• How can I update the tags for my products in Stock Sync?

  You can update product tags in Stock Sync directly from your feed mapping. To add or update tags from your feed: • Map the Tags field to the column in your file that contains tags. To add a static tag (one that is not in your CSV): • Open the feed mapping. • Find the Tags field. • Select "Fixed Value". • Enter the tag you want to apply. The tag will be added to every product updated by that feed. Static tags work with both Add and Update feeds and are useful for grouping products (for exampleFew readers

• How can I upgrade my Stock Sync plan to get more variant limits?

  To increase your variant limit in Stock Sync, you can request a plan upgrade based on your store’s needs. Stock Sync supports both standard and customized plans, and variant limits can be increased depending on the chosen plan. The subscription plan’s product/variant limit and Add Products credits are separate: The subscription covers ongoing updates to existing products or variants and is based on factors such as total variant count, number of feeds, and sync frequency. Credits are used onFew readers

• How can I use Stock Sync to automatically update stock levels?

  To automatically update stock levels, set up an Update Feed for products that already exist in Shopify. An Add Product feed imports products but does not update inventory quantities. 1. Create the Update Feed From the Stock Sync dashboard, click Create New Feed and select Update Existing Products. Alternatively, use Copy as update feed on an existing Add Product feed. Connect the same supplier source used for importing products, such as a public token, URL, FTP/SFTP,Few readers

• How can I whitelist an IP address for accessing a URL?

  To whitelist access for a URL, ask your supplier or hosting provider to add Stock Sync’s server IP address to their firewall or access‑control list. This allows our system to retrieve your feed or API data without being blocked. Stock Sync’s server IP address to whitelist is: 52.20.189.51. Once the supplier confirms the IP is whitelisted, you may test the connection again in Stock Sync. If access is still blocked, request that the supplier checks their server logs for denied requests fromFew readers

• How do I add specific SKUs to an existing product feed?

  To add new SKUs into an existing product feed, run the Add Product feed associated with that supplier (for example, the supplier’s “Add” feed if one already exists). This will import only the missing SKUs into your store so they can be included in future update runs. If you only want to add certain SKUs, apply an Incoming Feed Filter before running the feed. Filter the SKU field to include only the values you need; otherwise, the feed may attempt to import every SKU in the supplier fileFew readers

• How do I change a product title in Shopify when using Stock Sync?

  Stock Sync will always use the exact value from your feed’s product title column. If the title in your Shopify store keeps switching back after each sync, it means the feed is overwriting it. To control or adjust titles: • Remove unwanted words from “Ignore Words” under Step 2 > Matching Column > Product’s Title > Smart Setting. • If you want to restructure a title (for example, remove or move hyphens, change formatting, or reorder text), this is only possible when the information is provided iFew readers

• How do I change settings for existing quantity in my product feed?

  To control how Stock Sync updates existing quantities, you can adjust the quantity mapping and settings in your feed. • If you do NOT want Stock Sync to change your store quantity, remove the Quantity field from the mapping. The feed will then update product info but leave existing stock levels untouched. • If your quantities are not updating as expected, check the Quantity setting: – "Overwrite existing quantity" will replace the store quantity with the feed quantity (including zero). – "Few readers

• How do I change the quantity only for specific stock levels (e.g., change 1 to 2)?

  To change quantity only for specific stock values in your feed (for example, update all products with a supplier quantity of 1 to 2), you can use Quantity Rules in the Quantity field settings. Steps: Open your Update Feed. Go to Field Mapping → Quantity → Smart Settings. Scroll to Quantity Rules and add a new rule. Set the condition: Equal → 1. Set the Result/Quantity to 2. Save and run a Preview Sync to confirm the changes before running the fFew readers

• How do I contact the supplier for API access problems?

  If your API connection suddenly stops working or returns errors such as "API access denied," you'll need to contact your supplier directly. API access, credentials, whitelisting, and endpoint permissions are all controlled by the supplier. When contacting your supplier, provide the following: Your API credentials (token, key, username/password) for verification The IP address that must be whitelisted: 52.20.189.51 The exact error message you are receiving A request to confirm whethFew readers

• How do I correctly map fields in my product feed?

  To map fields correctly in your product feed, ensure each field is linked to the correct column and contains valid data. To change a mapping, open the specific feed, select Edit Settings, and go to Step 2: Matching Column. Use the field mapping dropdown/search control to select the required source column, then save the feed. If the control does not open, verify that the source column exists in the current feed file and that its header matches exactly. Use the Reset button to restoreFew readers

• How do I ensure multiple images are uploaded for my products in SyncX?

  SyncX supports uploading multiple images per product. To make sure all of your images import correctly, check the following: • Map every column containing image URLs to the Image field in SyncX. If you store images across several columns, each one must be mapped. • If multiple URLs are stored in a single cell, ensure the Image Column Separator setting matches the separator used in your file (for example, comma or pipe). • Make sure all image URLs in your file are publicly accessible and not behFew readers