Articles on: Frequently Asked Questions (FAQ)

Keep on getting an error as "Authentication failed. Please check your login and password."

What to do when there's an error as "Authentication failed. Please check your login and password."


Reason


  • The username or password provided to connect the source is incorrect.


Solution


  • Please make sure that the authorization part is correct in the Feed Setting Step.
  • Make sure the username and password got from the supplier it's correct before setting it up in the Stock Sync.
  • If the credentials are confirmed correct but the connection still fails, try switching the connection method (for example, from Download URL to REST API) in Feed Settings Step 1, then test the connection again.

Updated on: 09/06/2026

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