Articles on: Getting Started

Add new products to store with add product feed

This feed will add new products and will skip existing products in the store that have matching product identifiers. Existing products will not be updated or overridden; all fields such as title, description, price, and quantity remain unchanged.

Click on the New Setup -> Add new products to the store to create the feed.

Select/Search the Connection that you want to use.

You are able to search for more than 200 templates available in Stock Sync despite the page is only displaying a few.

Note: When adding new products, fields such as Title and Price cannot be skipped because they are required by most store platforms.

You may also choose which products to import by applying the Incoming Feed Filter. This allows you to include or exclude items based on criteria such as quantity, supplier, or any column value.

Each new product added consumes 1 credit, including all its variants if they are grouped correctly. If your supplier sends product files by email, you may also use the Receive Email with Attachment connection method to import products.

You can also automate the Add feed by enabling Schedule under Set Automation. This allows new products to be imported automatically on a daily or weekly schedule.

Troubleshooting missing products:
• If the sync shows "Store is empty" or "0 updated / 0 total products", ensure you are using an Add feed instead of an Update feed.
• Check that required fields (Title, Price) and other fields like Description or Images are correctly mapped to the right columns in your CSV.
• If your store uses SKU prefixes (e.g., DS-123 while CSV has 123), set the SKU prefix in the SKU field settings.
• When using Import from URL, confirm the link is accessible and the file contains data by opening it in a CSV viewer.
• If not all products are added from the CSV file, ensure that the Product Identifier is correctly mapped and unique, verify that no filters are excluding items, and confirm that all required variant option values are present. Missing or empty variant fields may cause products to fail during import.

Variant Setup: Ensure each variant has a unique SKU. To group variants correctly, all variants of the same product must share a common identifier in a single column (Variant Group). Inconsistent values will prevent proper grouping.

Merging new variants into existing products: When using an Add feed, existing products are skipped by default if their SKU already exists in the store. If your CSV includes additional variants for an existing product (for example, a new size like DL9999-XL), enable Merge variants into existing products in Step 2 > Matching Columns > Product Options (Variations). This will add new variants without duplicating products.

Updated on: 09/07/2026

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