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Unavailable Quantity

Manage non-sellable inventory states in syncX: Stock Sync by mapping stock levels dedicated to quality control, safety stock, damaged goods, reserved items, or incoming purchase orders.

Available on: ✔️ Update

Watch the Unavailable Quantity Walkthrough

Learn how to select and map the unavailable quantity field before sync settings are enabled.

How to Set Up Unavailable Quantity Mapping

Go to App → Feed Settings → Step 2: Matching Column

Map Available Quantity: Map your core available stock field first before attempting to update unavailable quantities.
Select Unavailable Field: Choose the specific unavailable quantity type that matches your source feed data.
Save Settings: Confirm your field mapping and save your feed configuration.

Before selecting the unavailable quantity, please ensure that you map the available quantity field.

Unavailable Quantity Field Types

1. Unavailable Quantity (Quality Control)

Quality control in inventory management ensures products meet quality standards. This process helps merchants identify and prevent defects, reduce costs, and improve overall customer satisfaction.

Use this field to isolate stock undergoing inspection or testing so it cannot be purchased.

2. Unavailable Quantity (Safety Stock)

Safety stock is an extra quantity of a product stored in the warehouse to prevent stockouts during unexpected demand spikes or supply chain delays.

Use this field if you hold extra buffer stock in your warehouse that should not reflect in your live active store inventory.

3. Unavailable Quantity (Damage)

Damaged stock includes inventory that cannot be used or sold due to physical damage or failure to meet quality grades.

Set this field to track unsellable or broken items separate from active sellable inventory.

4. Unavailable Quantity (Other)

Reserved stock represents inventory held for specific goods issues or pending fulfillment orders.

Creating reservations for goods issues prevents planning discrepancies while physical stock remains in your storage location.

5. Unavailable Quantity (Incoming)

Incoming inventory refers to stock currently in transit from transfers, purchase orders, or integrated apps.

When products have incoming quantity mapped, automated inventory tracking for that field will be disabled and cannot be updated directly.

Key Rules & Technical Details

Mapping Prerequisite: The primary Available Quantity field must be mapped first; otherwise, secondary unavailable quantity mappings will fail.
Inventory Tracking Lock: Mappings tied to Incoming Quantity automatically lock and disable manual inventory tracking field updates.

Troubleshooting Steps

Issue: Unavailable quantity dropdown is disabled or unselectable → Solution: Ensure the primary Available Quantity field has been successfully mapped in Step 2 of your feed settings.
Issue: Inventory tracking field cannot be updated → Solution: Verify if Incoming Quantity is active. Incoming stock status disables direct inventory tracking edits until the stock is marked as received.

Good Articles to Continue

[How to Map Quantity Field] → Complete guide to mapping basic available inventory fields across channels.
[Understanding Inventory Tracked ] → Learn how syncX manages inventory locks and stock updates.

Updated on: 14/10/2026

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