Articles on: Frequently Asked Questions (FAQ)

Can syncX: Stock Sync update descriptions containing HTML tags?

Yes, syncX: Stock Sync can update product descriptions that contain HTML tags, but there are some limitations.

Stock Sync supports only certain HTML tags and does not preserve pre-wrapped HTML exactly as-is. For advanced styling or layout control, it is recommended to manage styling through CSS in the Shopify theme, which may require advanced CSS knowledge.

Common Issue: Unwanted <br> tags added during sync

Issue:

Unwanted <br> tags are inserted into product descriptions when syncing from a source store to a destination store. This usually happens when line breaks in the source description are automatically converted into HTML line breaks during the sync process.

How to fix this

Go to the Stock Sync dashboard.
Open the relevant feed.
Navigate to Step 2 → Description → Smart Settings.
Disable the option: Convert newline (\n) to line break (<br />).
Run a test sync using an SKU filter before applying the change to all products.

Important notes

Stock Sync supports limited HTML tags only.
Pre-formatted or pre-wrapped HTML may not be preserved exactly during sync.
Shopify controls which HTML tags are accepted in product descriptions.

Refer to Shopify documentation for the list of supported HTML tags.

Updated on: 26/01/2026

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