How does Credit work?

Purchase and manage credits to add or import new products into your store catalog. Learn how credit consumption works per product, how to unlock volume discounts, and how to utilize complimentary testing credits.

How to Set Up and Purchase Credits

Go to App → Billing → Buy Credit

1. Navigate to Billing: In the left sidebar of your Stock Sync dashboard, click Billing.
2. Select Buy Credit: Choose the Buy Credit option to view available credit bundles.
3. Choose a Package and Checkout: Select your desired credit package based on your catalog import volume and complete payment.

Credits Detailed Breakdown

1. Credit Usage and Consumption

Credits are consumed exclusively when importing brand-new items into your store catalog.

• Add Feeds Only: Credits are required only to add or import new products. Routine updates to inventory, price, or existing variants do not consume credits.
• Multi-Variant Handling: A parent product with multiple variants requires only 1 credit total to import, regardless of how many variants it contains.

2. Pricing and Volume Discounts

Purchase credits as flexible one-time bundles tailored to your catalog size.

• Base Pricing: Credits start at $0.01 per credit (or less with volume discounts).
• Flexible Tiers: Choose between small, large, and high-volume custom packages.
• Bulk Savings: Larger credit bundle purchases offer significant per-credit discounts.

3. Bonus Credits on Plan Upgrades

Earn complimentary bonus credits automatically when expanding your monthly subscription.

• 25% One-Time Free Credits: Upgrading your monthly subscription tier grants a one-time bonus of 25% free credits calculated from your newly subscribed variant count.
• Import Ready: Bonus credits are deposited directly into your balance and can be used immediately to add or import new inventory.

4. Free Test Allowance

Test your feed configuration risk-free before purchasing credits.

• 3 Free Products: Add up to 3 products without consuming or requiring paid credits.
• Mapping Verification: Use this allowance to verify field mapping, variant grouping, and image loading prior to running a full-scale sync.

Key Rules & Technical Details

• Non-Expiring Balance: Unused credits never expire and remain in your account indefinitely across billing cycles.
• Credit Scope Restriction: Add feeds consume credits, whereas Update Feeds and Export Feeds run under your monthly plan quota without using credits.
• Deduction Lifecycle:

• Variant Calculation: Even if a product contains multiple individual variants, Stock Sync deducts only 1 credit for the entire product group.

Troubleshooting Steps

• Issue: Add feed stops processing after 3 products → Solution: You have completed the free test allowance. Go to Billing → Buy Credit to purchase a credit package and resume your import.
• Issue: Credits were deducted for an update feed → Solution: Verify your feed type. Update feeds never consume credits; ensure you are running an Update Existing Products feed rather than an Add New Products feed.
• Issue: Bonus credits were not received after upgrading → Solution: Bonus credits apply to plan upgrades based on subscribed variant count. Check your balance on the Feed Detail page or refresh your session.

Good Articles to Continue

• How to Manage Billing, Credits, and Subscription Plans → Overview of monthly plan tiers, feed frequencies, and automated scheduling.
• What is a Feed? → Learn the operational differences between Add, Update, and Export feeds.
• How to Set Up Variant Group and Variant Option Fields → Learn how to group multiple variants under a single product to optimize credit usage.

Updated on: 29/10/2026