Articles on: Frequently Asked Questions (FAQ)

Failed. Response code = 500 / 520. Response message = Internal Server Error

Problem:

The error Failed. Response code = 500/ 520. Response message = Internal Server Error occurs when Shopify is NOT accepting the image upload.

The error is caused by Shopify. May check this by going to Shopify Admin Page:


Product > Choose A Product > Media > Add Media From URL >
input: Image URL

We are not sure why some images are ok. We can do is set up Image CDN to load the images. 


Solution:

We recommend setting up an Image CDN to ensure all images load properly. See here for setup instructions. for the setup.

Updated on: 20/01/2024

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