Articles on: Frequently Asked Questions (FAQ)

Failed. Response code = 500 / 520. Response message = Internal Server Error


The error Failed. Response code = 500/ 520. Response message = Internal Server Error occurs when Shopify is NOT accepting the image upload.

The error is caused by Shopify. May check this by going to Shopify Admin Page:

Product > Choose A Product > Media > Add Media From URL >
input: Image URL

We are not sure why some images are ok. We can do is set up Image CDN to load the images. 


We recommend setting up an Image CDN to ensure all images load properly. See here for setup instructions. for the setup.

Updated on: 20/01/2024

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