Articles on: Frequently Asked Questions (FAQ)

I keep getting the error: "sftp file not found"

If you see the error "sftp file not found", it means the system is unable to locate the file you're trying to access or transfer. Here's how to troubleshoot it:

Steps to Fix the Error:

Check the File Name

Ensure the file name is spelled correctly. SFTP is case-sensitive, so double-check capital and lowercase letters.

Verify the File Extension

Confirm that the file format matches exactly what you're trying to access.
If you're uploading a .zip file, make sure the file is actually saved as .zip, not mistakenly as .ZIP, .Zip, or another format like .rar.
For .csv files, confirm they are not saved as .txt or another type.

Ensure the File Exists in the Specified Directory

Check that the file is located in the correct directory or path you're pointing to in your SFTP client.

Check for Hidden Characters or Spaces

File names copied from emails or documents may include hidden spaces or special characters. Try retyping the file name manually.
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Need More Help?

If you've verified the file name, format, and location and the error persists, contact our support executive for further assistance.

Updated on: 06/05/2025

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