Articles on: Frequently Asked Questions (FAQ)

What do I need to pay for syncX: Stock Sync?

As you well know, Stock Sync offers different solutions for all merchants. However, these functions are not in the pricing module.

1. Monthly Subscription



The first is the Update function, where the users can update their inventory based on a  monthly subscription plan. This monthly plan is based on Limits

Every plan has its  Limit:

variant(s)
number of update feed
schedule frequency

Plan Limitations and Upgrade Recommendations





The Basic Plan supports:

Support 3,000 variants in your store.
1 update product feed.
A schedule frequency limit of every 24 hours which is 1 daily schedule

For example, if your store has:

10,000 variants,
2 supplier (update feeds), and
Requires an update schedule of every 8 hours which is 3 daily schedules,
you would need to upgrade to the Pro Plan, its supported the requirement needed.

2. Stock Sync Credit



When you upgrade to any plan for the first time, you'll receive a one-time free credit bonus. 25% bonus credit based on the variant count of the plan you choose.

There is only one feed require credit which is the Add Product function is not included in the monthly subscription plan. The Add function falls under the  Stock Sync Credit.

Users need to top up their credit to Add products or variants into their store. Currently, the cost is $0.01 or less for each product/variant. 

For example:

i) If a user wants to add 100 products to store then should have 100 credits to import it.

ii) If user wants to import 6 products with 30 variants, then just need 6 credits.

Updated on: 18/12/2024

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