What is Support or Priority Support?
Priority Support is available with specific plans and offers several advantages over standard support, where requests are handled on a first-come, first-served basis.
Support
Receive assistance from our Support Team, with initial responses typically within 24 hours during business hours.
Priority Support
Your questions and requests are prioritized for quicker responses.
Enjoy onboarding and technical support, including a video call with a specialist.
Each video call session is limited to 30 minutes and can be scheduled through Calendly: https://calendly.com/syncx/30min
Onboarding and technical support includes:
API configuration
Image CDN setup
Feed troubleshooting
Setup of complex price conditions/rules
Adding variants to existing products
Handling advanced JSON and XML mapping
Support
Receive assistance from our Support Team, with initial responses typically within 24 hours during business hours.
Priority Support
Your questions and requests are prioritized for quicker responses.
Enjoy onboarding and technical support, including a video call with a specialist.
Each video call session is limited to 30 minutes and can be scheduled through Calendly: https://calendly.com/syncx/30min
Onboarding and technical support includes:
API configuration
Image CDN setup
Feed troubleshooting
Setup of complex price conditions/rules
Adding variants to existing products
Handling advanced JSON and XML mapping
Updated on: 13/02/2025
Thank you!