What is Support or Priority Support?
Priority Support is available with specific plans and offers several advantages over standard support, where requests are handled on a first-come, first-served basis.
Support
- Receive assistance from our Support Team, with initial responses typically within 24 hours during business hours.
Priority Support
- Your questions and requests are prioritized for quicker responses.
- Enjoy onboarding and technical support, including a video call with a specialist.
- Each video call session is limited to 15 minutes and can be scheduled through Calendly: https://calendly.com/syncx/meeting
- Onboarding and technical support includes:
- API configuration
- Image CDN setup
- Feed troubleshooting
- Setup of complex price conditions/rules
- Adding variants to existing products
- Handling advanced JSON and XML mapping
Updated on: 05/05/2025
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