What is Support or Priority Support?
Stock Sync offers two levels of support depending on the subscribed plan: Support and Priority Support.
Support
Support requests are handled on a first-come, first-served basis.
- Assistance is provided by the Support Team.
- Initial responses are typically within 24 hours during business hours.
Priority Support
Priority Support is available on selected plans and provides faster and more hands-on assistance.
- Requests and questions are prioritized for quicker response times.
- Includes onboarding and technical support with a specialist.
- Each video call session is limited to 15 minutes.
- Video call sessions can be requested with an executive support agent, depending on availability.
Priority onboarding and technical support may include:
- API configuration
- Image CDN setup
- Feed troubleshooting
- Setup of complex price conditions or rules
- Adding variants to existing products
- Custom formatting
- Handling advanced JSON and XML mapping
- Liquid formatting
Updated on: 14/01/2026
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