Why am I getting an error as "Unauthorized access?"

When there is unauthorized access, it will not get access to the feed. Because Stock Sync is unable to access another platform. 

Reason

• Stock Sync could not access other platforms such as eBay, Etsy, and so on that need authorization.

Solution

• Please make sure you have the access to that platforms before setting up the feed.
• If the error appears for supplier feeds, double‑check the username, password, or API credentials with your supplier, as incorrect credentials can also trigger 'User is unauthorized.'

Updated on: 15/06/2026