How does syncX: Stock Sync pricing and billing work?

Manage your billing preferences, buy add-product credits, and choose the right monthly subscription plan in Stock Sync. Understanding the difference between one-time credits and recurring monthly tiers ensures your catalog updates automatically without service interruptions.

How to Set Up Billing and Plans

Go to App → Settings → Billing

1. Review Credit Balance: View your current credit balance on the Feed Detail page or inside the Billing section before running an Add feed.
2. Purchase Credits: If you plan to add new catalog items, select a credit in billing page to purchase one-time credits.
3. Select Monthly Plan: Choose a subscription tier based on your required number of update feeds, total store products, and sync schedule frequency.

Billing Smart Settings

1. Credits (For Adding New Products)

Credits are pay-as-you-go units used exclusively to import brand-new products into your store.

• Feed Type: Use the Add New Products feed (highlighted in yellow) to import new items.
• Consumption Rate: 1 credit = 1 successfully added product.
• Credit Visibility: Your available credit count is displayed directly on the Feed Detail page.
• Revert & Refund: If a product import fails or encounters an issue, you can revert the sync, and the consumed credits will be restored to your balance for reuse.
• Product Permanence: Products imported via Stock Sync remain permanently in your store, even if the app is uninstalled.
• Pricing: Credits start at $0.01 per credit.

2. Monthly Plans (For Continuous Product Updates & Export)

Monthly subscriptions cover automated catalog synchronizations, inventory quantity tracking, price adjustments, and data exports.

• Update Existing Products: The Update feed (marked in purple) continuously synchronizes inventory quantities, prices, descriptions, and other attributes.
• Product Matching: Automatically matches existing store variants using your unique product identifier, such as SKU or Barcode.
• Export Products: The Export feed (marked in green) generates product and inventory feeds to external channels or destinations.
• No Credits Required: Routine updates and exports do not consume credits; they are fully covered under your monthly subscription.

Monthly Plan Specifications & Automation

• Quota Metrics: Plans are calculated based on the number of active update feeds, total managed store products (variants), and scheduled sync frequency.
• Automated Scheduling: Configure feeds to run automatically in the background at designated daily or hourly intervals.
• Maximum Frequency: The highest available automated update frequency is every 1 hour.

Examples of Common Plan Configurations

Key Rules & Technical Details

• Credits vs. Subscriptions:

• Credit Non-Expiration: Purchased credits do not expire at the end of each billing cycle; they remain in your account balance until consumed.
• Quota Usage Optimization: Use Store Product Filters in Step 3 of Update feeds to restrict scanning only to specific vendors or collections, ensuring your store remains within your plan's product limit.
• Failed Sync Protection: Unsuccessful product imports do not permanently deduct credits if the operation is reverted.

Troubleshooting Steps

• Issue: Add New Products feed stops running or skips rows → Solution: Check your credit balance on the Feed Detail page; purchase additional credits if the balance is zero.
• Issue: Update feed exceeds allowed product limit → Solution: Upgrade your monthly subscription plan to increase your product quota, or apply Store Product Filters in Step 3 to exclude inactive or unmanaged catalog items.
• Issue: Quantities are not changing during an Add feed → Solution: Add feeds are strictly designed to create new products; configure an Update Existing Products feed to synchronize stock levels and prices continuously.

Good Articles to Continue

• What is a Feed? → Learn how Add, Update, and Export feeds differ and how to structure your workflow.
• Official Stock Sync Pricing Plans → Review detailed plan tiers, feature matrices, and volume pricing.
• How to Set Up Store Product Filters → Reduce your variant processing footprint to stay within plan quotas.

Updated on: 28/10/2026