SFTP connection method
Connect via SFTP to easily export your product data in XML format. Learn more here.
SFTP is a secure version of file transfer protocol that facilitates data access and data transfer over a secure shell data stream.
The steps of the connection will be provided below:
- Fill in the login credentials of the user and password fields.
- Please retrieve the SSH Key from the SFTP provider.
Public or private ssh key in PEM Format.
- Specify the FTP source host to that you want to export the inventories.
eg. vendor.com:20, ftp.vendor.com, 112.2.1.150
- Fill in the Directory and filename where the feed file is located.
eg. /public_html/project/data/inventory.csv
For a filename with a timestamp, please click here for more info.
- Select an option under the After Process field, depending on the user choosing which option for their feed file to be after the process is finished.
- Do Nothing To My File
- Append Date To My File (<date_time>_file_name)
- Rename My File
- Delete My File
- The File Format field is set to Auto where Stock Sync auto-detects the file format or can also choose the type of file format.
- By default First Row Header is disabled. If there’s a header on the file, need to enable this option.
- Click on the test connection to test it out or else you can test it via FileZilla. Learn more about How to test via FileZilla?
If you receive an error:
• Ensure your server has whitelisted Stock Sync’s static IP: 52.20.189.51
• Confirm the same credentials work in FileZilla. If FileZilla connects but Stock Sync does not, it is usually due to missing IP whitelisting or incorrect file path.
Updated on: 21/05/2026
Thank you!