Email Feed Troubleshooting

If syncX: Stock Sync does not receive or process an email, try the following:

1. Verify the feed email address

Make sure the sender is using the exact email address shown in the Stock Sync feed.

2. Check email forwarding

If using Gmail or Outlook, make sure automatic forwarding is enabled and verified. For Gmail, follow the forwarding guide.

3. Review spam and filters

Make sure Stock Sync emails are not blocked or marked as spam. Also, check whether a subject filter is preventing the email from being received.

4. Confirm the sender

If the feed only accepts approved senders, make sure the supplier's email address is registered or whitelisted.

5. Check the attachment

Make sure the file is attached correctly, not corrupted, and uses the expected format .xlsx. If possible, manually forward the email to test the attachment.

6. Confirm the connection method

Make sure the feed is configured correctly as Email with Attachment or Email with URL. If you recently changed it, send a new email.

7. Check the feed schedule

Receiving an email does not always mean it will be processed immediately. The feed may wait until its next scheduled run.

8. Check the file settings

Make sure the file format, separators, and column names match the feed configuration. Field names are case-sensitive.

9. Check the product or variant limit

If the file exceeds the feed limit, use filters such as Vendor to reduce the number of products.

10. Check delivery errors

A 550 spam-related error means the sender's email provider blocked the message before it reached Stock Sync. The sender should contact their email provider to resolve it.

Updated on: 30/09/2026