How can I request a refund for an unauthorized charge on my Shopify store?

If you notice an unauthorized or unexpected charge from syncX: Stock Sync on your Shopify invoice, you can request a refund by contacting our support team with your store URL, the invoice number, and the date of the charge. Our team will review your billing history, confirm whether the charge can be refunded, and process the refund through Shopify’s billing system if applicable. Once a refund is issued, Shopify will handle the transaction back to your original payment method, which may take 5–10 business days depending on your bank.

Updated on: 28/05/2026