How can I request a refund for an unused subscription?

If you cancel a subscription and the payment did not go through, the charge will automatically be voided by Shopify and should disappear from your account within 5–10 business days. In some cases, the charge may take 2–3 business days to appear in our billing system before we can process a refund. No further action is needed—simply wait for the pending charge to clear.

If the payment did go through, request a refund by providing your store name and, if needed, the invoice or payment screenshot so support can locate the correct billing record. Refund eligibility depends on the transaction and Shopify’s billing rules. If the charge is within the applicable refund window, Stock Sync may process the refund; otherwise, Shopify Support may need to assist because Shopify processes subscription billing. Stock Sync may also offer app credits instead of a direct refund when a bank refund cannot be processed.

For an approved refund of unused subscription time, Stock Sync may issue an app-credit refund and contact Shopify Billing to process the refund for the Shopify charge. If Shopify requires direct verification, contact Shopify Support through the Shopify Help Center and provide the charge ID and the app developer’s refund approval. If the charge is pending or the invoice has not yet been settled, a direct refund may be unavailable until Shopify’s billing cycle is settled; app credits may be offered instead.

If a charge does not appear in our billing dashboard, support may request proof of payment from you and contact Shopify to locate the transaction. Once a refund is issued, it typically takes 2–5 business days to reflect on your original payment method; Shopify may take up to 7 days to detect or display it in the billing page, and some banks or payment providers may take 5–10 business days to complete the credit. If it still does not appear after that timeframe, contact Shopify Support or your bank and ask them to check for a pending inbound merchant credit. Keep the refund confirmation, invoice, charge ID, or transaction reference available.

If a charge does not appear in our billing dashboard, support may request proof of payment from you and contact Shopify to locate the transaction. Once a refund is issued, it typically takes 2–5 business days to reflect on your account; some refunds may take 5–7 business days.

Updated on: 10/08/2026