How can I request a refund for an unused subscription?

If you cancel a subscription and the payment did not go through, the charge will automatically be voided by Shopify and should disappear from your account within 5–10 business days. In some cases, the charge may take 2–3 business days to appear in our billing system before we can process a refund. No further action is needed—simply wait for the pending charge to clear.

If the payment did go through, you can request a refund by providing your store name and, if needed, the invoice or payment screenshot so support can locate the correct billing record. In some cases—especially if the Shopify refund window has passed—Shopify Support may need to assist in processing the refund once we initiate the request.

If a charge does not appear in our billing dashboard, support may request proof of payment from you and simultaneously contact Shopify to locate and process the transaction. Once a refund is issued, it typically takes 2–5 business days to reflect on your account.

Updated on: 10/07/2026