How can I request a refund for unused credits or credits purchased by mistake?

If you have unused Stock Sync credits you no longer need, you can request a refund by contacting support and providing your store name or URL. Refunds can be issued as long as the credits remain unused. If credits were used to add products, you can undo those additions in the app, and the used credits will be returned automatically.

If the standard Shopify refund window has passed, the support team may need to escalate the request to Shopify or offer app credits as an alternative when a direct refund is no longer possible. Provide your store name and any relevant billing details so the team can verify your eligibility and process the appropriate refund method.

Updated on: 29/06/2026