How can I resolve issues with product images not importing correctly?

If your product images are not importing correctly, check these common fixes:

• In your feed settings, go to Step 2 → Product Images → Smart Settings and select: "Skip existing images, import new images". This ensures new images are added while keeping existing ones unchanged.

• Make sure the Product Images field is correctly mapped. For XML feeds with multiple image sources, you may need a combined mapping such as:

{{data | jmespath: '[ItemImageLargeUrl, AlternateItemImages.Img[].Url || AlternateItemImages.Img.Url ][]' | json}}

• If your manual image order keeps getting overwritten, leave the image field unmapped. Unmapped fields are never updated.

• If images are missing because your supplier restricted access, ask them to whitelist our server IP: 52.20.189.51.

• If Shopify adds random numbers to image filenames, this is normal. Shopify does this automatically when very similar images are uploaded.

If issues persist, try running an update feed mapped only to images to refresh missing media.

Updated on: 24/06/2026