How can I troubleshoot if I have the error list file provided?

If you notice an Error List file in your feed's Activity Log, it means some updates encountered errors. Download the file to identify the affected products and understand why the updates failed.

Once you download the file, you may find different types of errors. Below are some common examples and how to resolve them.

1. The specified inventory item is not allowed to be adjusted via API (NON_MUTABLE_INVENTORY_ITEM)

This error may occur when the inventory item belongs to a parent bundle that cannot be updated through the Shopify API.

How to resolve this error:

• Review the affected bundle product in your Shopify store.
• Exclude the product using the Store Product Filter if you do not want Stock Sync to update it.
• Alternatively, delete and re-import the product if appropriate for your setup.
• If you need help identifying the affected products, contact our support team.

2. The specified inventory item is not stocked at the location (ITEM_NOT_STOCKED_AT_LOCATION)

This error occurs when the inventory item is not stocked at the selected location or is associated with a fulfillment service location that Stock Sync does not support.

How to resolve this error:

• Check the inventory location assigned to the affected product in Shopify.
• If the product uses an unsupported fulfillment service location, exclude it from the sync if appropriate.
• Contact our support team if you need help identifying the affected products.

3. Value does not exist in provided choices

This error occurs when a value in your feed does not match the allowed values configured for a Shopify metafield.

How to resolve this error:

1. Identify the metafield and the value causing the error.
2. In your Shopify admin, go to Settings → Custom data.
3. Select the relevant resource type and metafield definition.
4. Under Validations, add the missing value to the list of allowed choices.
5. Save your changes and run the feed again.

Stock Sync does not automatically add missing values to Shopify metafield validations. You must configure the allowed values in Shopify.

4. Publication does not exist or is not publishable

This error occurs when Stock Sync attempts to publish a product to a sales channel that does not support publication for that product.

How to resolve this error:

• Check the affected product's publication settings in Shopify.
• Ensure the relevant sales channels are available and support publishing the product.
• Review the publication settings for any channels that cannot publish the product.

Note: If a product cannot be published to one sales channel, it may still be published successfully to other eligible channels. Only the affected channel may fail to update.

5. You need to add option values for Black

This error occurs when a product variant value, such as Black, is missing from the feed data or does not match the variant options configured in Shopify.

How to resolve this error:

1. Check the feed data to confirm that the required variant value, such as Black, is included.
2. If the value is missing, update your feed data to include the correct variant value.
3. If you do not want to sync the affected product, skip or exclude it from the sync.

After excluding the product, Stock Sync can continue processing other products without encountering the same error for that product.

Need More Help?

If you cannot identify the cause of an error or need help locating the affected products, contact the executive team and share the downloaded Error List file for further investigation.

Updated on: 15/10/2026