How can I whitelist an IP address for accessing a URL?

To whitelist access for a URL, ask your supplier or hosting provider to add Stock Sync’s server IP address to their firewall or access‑control list. This allows our system to retrieve your feed or API data without being blocked.

Stock Sync’s server IP address to whitelist is: 52.20.189.51.

Once the supplier confirms the IP is whitelisted, you may test the connection again in Stock Sync. If access is still blocked, request that the supplier checks their server logs for denied requests from this IP. If the IP appears whitelisted but access continues to fail, ask the supplier to verify whether their firewall rules apply to the specific endpoint or port being accessed, as some systems only whitelist at certain levels.

Updated on: 10/07/2026