Shopify

You have two options to cancel your subscription with Stock Sync:

Option 1: Downgrade to Free Plan

1. Open the correct Shopify store in your Shopify admin. Each Shopify store has its own separate Stock Sync subscription.
2. Select syncX: Stock Sync.
3. Navigate to Account > Billing > Manage plan in the Stock Sync dashboard.
4. Downgrading to the Free plan stops future billing and keeps your settings intact.

Complete the downgrade before the next billing cycle. If Shopify has already issued an invoice before the downgrade, that invoice may still be charged; contact support with the invoice or payment screenshot to request a refund or investigate the charge.

If you manage multiple stores, verify the store name or URL before changing the plan so you do not downgrade the subscription on the wrong store. The paid plan cannot be transferred between stores. To avoid paying for both stores, downgrade the store that should remain on Free before subscribing to a paid plan on the other store.

Shopify processes Stock Sync payments. If an invoice is pending or you need a refund for a subscription purchased on the wrong store, contact the Shopify Billing team; Stock Sync cannot transfer the subscription or directly refund a pending Shopify invoice.

Option 2: Remove Stock Sync from Your Store

1. Go to your Shopify store dashboard.
2. In the left-hand panel, click on Settings.
3. Search for Stock Sync. Once found, click on Uninstall.
4. Please share your feedback upon uninstalling so Stock Sync can continue improving.

Uninstalling Stock Sync from Shopify automatically cancels the subscription, so no further charges will occur. Your previous settings, feeds, and data remain available if you reinstall the app later.

Important note: If an invoice has already been issued by Shopify before you downgrade or uninstall, that charge may still appear. After the downgrade or uninstall is completed, no further charges will occur. If a payment does not go through successfully, access to the paid plan may be revoked immediately and the account may revert to the Free Plan unless you re-subscribe. When an account reverts to the Free Plan, automated feeds are automatically disabled because advanced automation requires an active premium tier.

BigCommerce

There are two methods to cancel your subscription with syncX: Stock Sync:

Option 1: Downgrade to Free Plan

1. Select syncX: Stock Sync.
2. In the sidebar, click Manage plan.
3. Choose the Free plan to downgrade your subscription.

Option 2: Remove Stock Sync from Your Store

1. Open your BigCommerce store dashboard.
2. In the left panel, navigate to Apps > My Apps.
3. Locate syncX: Stock Sync, click the three-dot menu next to it.
4. Select Uninstall to remove the app from your store.
5. Kindly provide your feedback during the uninstall process so we can improve Stock Sync.

WooCommerce

If you no longer wish to use syncX: Stock Sync with WooCommerce, you have two ways to cancel your subscription:

Option 1: Downgrade to Free Plan

1. Go to Apps > syncX: Stock Sync.
2. Click on Manage Plan in the sidebar.
3. Choose the Free Plan option to downgrade.

This will cancel your paid subscription but retain limited access to the app. Downgrading is required to stop billing; disconnecting or uninstalling WooCommerce alone does not automatically cancel the subscription.

Option 2: Remove Stock Sync from Your Store

If you cannot access your WooCommerce dashboard, contact Stock Sync and request that the app be removed and the subscription canceled from the backend. After removal, revoke the Stock Sync REST API key in your WooCommerce dashboard if you still have access.

If you wish to fully remove the app:

1. Contact us to remove.
2. Request removal of syncX: Stock Sync from your WooCommerce store.

This will deactivate the app entirely and stop all sync operations.

Updated on: 24/07/2026