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How do I cancel my Stock Sync subscription from Shopify, BigCommerce, or WooCommerce?

Learn how to cancel your paid subscription or completely uninstall syncX: Stock Sync across Shopify, BigCommerce, and WooCommerce stores. You can choose to downgrade to the Free Plan to retain your configurations without recurring charges, or remove the application entirely.



Cancellation Methods by Platform


1. Shopify Subscription Cancellation

Shopify handles billing directly through your Shopify account. You can cancel recurring charges by downgrading to the Free Plan or uninstalling the app.


Option 1: Downgrade to Free Plan

Downgrading stops future recurring charges while preserving your existing feed configurations, mapping rules, and settings for future use.


Go to App → Stock Sync Dashboard → Account → Billing → Manage plan


  1. Select the Correct Store: Open the target Shopify store admin. Each Shopify store operates on its own separate Stock Sync subscription.
  2. Access Billing: In the Stock Sync dashboard, navigate to Account → Billing → Manage plan.
  3. Choose Free Plan: Select Downgrade to Free plan to stop future billing cycles.


Complete the downgrade before your next billing cycle begins to prevent new invoices from being generated.


If managing multiple stores, double-check the store URL before downgrading; paid plans cannot be transferred between stores.


If Shopify generates an invoice before you downgrade, the charge may still process. Contact Shopify Billing or provide your invoice screenshot to support to request an investigation.


Option 2: Remove Stock Sync from Shopify

Uninstalling Stock Sync automatically terminates the subscription on Shopify's billing system.


  1. Open Store Settings: Go to your Shopify admin dashboard and click Settings in the lower left menu.
  2. Locate Apps: Navigate to Apps and sales channels.
  3. Uninstall App: Find syncX: Stock Sync, click Uninstall, and provide your exit feedback.


Your feeds, mapping rules, and settings are preserved in the database if you decide to reinstall Stock Sync later.


If a scheduled payment fails, access to paid features is revoked immediately and the account reverts to the Free Plan, which automatically pauses automated feeds.



2. BigCommerce Subscription Cancellation

BigCommerce users can cancel paid renewals by switching to the Free tier inside the app or removing the app via the store admin.


Uninstall Stock Sync from BigCommerce


Option 1: Downgrade to Free Plan

  1. Open Stock Sync: Navigate to your BigCommerce Apps dashboard and launch syncX: Stock Sync.
  2. Access Plan Settings: Click Manage plan in the navigation sidebar.
  3. Select Free: Select the Free tier to finalize the downgrade and stop upcoming renewals.


Option 2: Remove Stock Sync from BigCommerce

  1. Go to My Apps: In your BigCommerce control panel, navigate to Apps → My Apps.
  2. Locate App: Find syncX: Stock Sync and click the three-dot action menu icon.
  3. Confirm Uninstall: Select Uninstall and submit your feedback to finalize removal.



3. WooCommerce Subscription Cancellation

For WooCommerce integrations, downgrading to the Free Plan inside the app is required to stop recurring charges.


Option 1: Downgrade to Free Plan

  1. Open App: Navigate to Apps → syncX: Stock Sync.
  2. Manage Plan: In the sidebar navigation, click Manage Plan.
  3. Confirm Downgrade: Select Free Plan to cancel your paid subscription tier.


Disconnecting or deleting WooCommerce alone does not cancel recurring charges. You must explicitly downgrade to the Free Plan in the app dashboard to stop billing.


Option 2: Request Full App Removal

If you cannot access your WooCommerce dashboard or require complete backend removal:


  1. Contact Support: Reach out to the Stock Sync support team via live chat or email.
  2. Submit Removal Request: Request manual cancellation of the subscription and backend removal for your WooCommerce store.
  3. Revoke API Keys: After confirmation, navigate to your WooCommerce admin under WooCommerce → Settings → Advanced → REST API and revoke the Stock Sync key.



Key Rules & Technical Details


  • Store Plan Isolation: Subscriptions are non-transferable between different store instances. Downgrade Store A before subscribing to Store B to prevent double billing.
  • Free Plan Automation Limits: Downgrading to the Free Plan immediately disables automated background scheduling, as recurring sync runs require an active subscription tier.
  • Data Retention: Feeds, custom mapping rules, and historical logs are retained upon app uninstall, allowing instant reactivation if reinstalled.



Troubleshooting Steps


  • Issue: Charged after uninstalling or downgrading on Shopify → Solution: Check the invoice date against the cancellation date. If Shopify issued the invoice prior to uninstallation, submit the invoice receipt to support or contact Shopify Billing directly.
  • Issue: Automated sync stopped running unexpectedly → Solution: Check your billing status. If a subscription payment fails or the store reverts to the Free Plan, automated scheduled runs are paused automatically.
  • Issue: Uninstalled WooCommerce plugin but recurring payments continued → Solution: Disconnecting WooCommerce does not terminate billing. Log in to the Stock Sync dashboard and downgrade to the Free Plan, or contact support to cancel the subscription on the backend.
  • Issue: Upgraded the wrong Shopify store → Solution: Immediately downgrade the incorrect store to the Free Plan to prevent renewal, then upgrade the correct store. Contact support with proof of both accounts to investigate billing adjustments.



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Updated on: 29/10/2026

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