How do I ensure my CSV file matches the required feed settings?

To ensure your CSV file works correctly with your feed settings, make sure the header row is truly the first row of the file and does not contain hidden characters such as BOM markers. If the system cannot detect your column names or shows strange symbols (e.g., cod), switch your field mapping to use column index numbers instead of header names. This allows the feed to map fields correctly even when the file contains hidden encoding characters.

If your file still does not match, also confirm that the feed is receiving the correct file, especially when using email‑based imports. Duplicate email routing can cause the wrong file to appear in the wrong feed, so ensure each feed uses a unique import email or subject filter.

Additionally, ensure that all required column names are present and correctly labeled. Missing or incorrect headers – such as a missing “Product Name” column – will prevent the feed from mapping. Column names are also case‑sensitive, so a field like QUANTITY will not map to Quantity.

If the file is tab‑delimited or contains fields filled with spaces, make sure the feed settings match the exact delimiter. For files with empty fields containing only spaces, rules may be required to handle these values correctly.

Updated on: 23/06/2026