How do I successfully import a feed from a URL?

To import a feed from a URL, first ensure that the file is publicly accessible. If the supplier restricts access or requires IP whitelisting, request them to whitelist the Stock Sync IP address (52.20.189.51). If the URL loads in a browser but returns no data in Stock Sync, check that the feed does not use protections such as CAPTCHA, which can block image or file downloads.

If the connection test succeeds but no fields appear, verify the feed format and fix any incorrect field mapping. If needed, switch the connection type to “Import from URL” and insert your link. Once the feed is accessible and mapped correctly, re-run the import to detect all fields successfully.

Updated on: 26/06/2026