How do I troubleshoot a "Feed not found" error in Shopify feeds?

A "Feed not found" error typically occurs when Stock Sync cannot access your feed source. If the same feed works in another store but fails in the current one, the most common cause is incorrect or invalid credentials.

If the feed uses FTP, SFTP, or a secured URL, verify the username and password with your supplier. Even if the feed was copied from another store, some suppliers restrict access per store, and the credentials may not be shared across multiple installations.

Once the correct credentials are confirmed and updated in the feed settings, run the feed again to re-establish the connection.

Updated on: 17/07/2026