How Stock Sync Uses Credits for Adding and Updating Products

Credits in Stock Sync are consumed when adding new products or adding new variants to existing products. Below is a clear breakdown of how credits are used.

When Credits Are Used

Credits are deducted in these situations:

• Adding a new product
• Adding new variants to an existing product
• Re-importing products or variants using an Add Products feed when they are not yet recognized as synced items in Stock Sync

Each new product consumes 1 credit. For example:

• Adding a product with 5 variants uses 1 credit.
• Adding 3 new variants to an existing product uses 1 credit.

When Credits Are NOT Used

Credits are not consumed for normal updates to existing synced products or variants. This includes updates to price, stock, or other fields, as long as no new variants are added.

Undoing an Import

If you accidentally import products or variants, you can use the Undo function in the feed. Undoing a product import will restore all credits used in that specific import. If the products have already been deleted manually, the support team can assist in refunding credits manually.

Important Notes

• Credits included with certain plans are a one-time allocation and do not renew monthly.
• Large test runs can consume credits quickly. For testing, you can enable the "Only process 3 products" option, which prevents unnecessary credit usage.
• If a feed is incorrectly configured to add products instead of update them, credits may be consumed unexpectedly.

If you suspect unexpected credit usage, you can review your usage under the Billing and Credits section of your Stock Sync dashboard.

Updated on: 03/06/2026