Did the syncX: Stock Sync app not receive the email to process the feed?

The syncX: stock sync app may not have received the email due to issues with the email connection. Here are steps to check the settings:

1. Verify if your email provider (e.g., Gmail, Outlook) allows automated emails. For Gmail users, set up the forwarding address—follow this help guide for instructions.

2. Ensure your provider does not mark syncX: Stock Sync's email domain as spam.

3. When the user try to send the attachment to the syncX: Stock Sync email from their email and ensure the supplier get the proper email from syncX: Stock Sync.

4. If the feed shows that an email was received but did not process, note that email feeds may only run based on the configured schedule. Even after an email arrives, processing may wait until the next scheduled run.

5. If the feed suddenly stops processing attachments, verify that the connection method (Email with Attachment vs. Email with URL) has not recently been changed. Changing the method can cause incoming emails to be saved without attachments until a new email is sent.

Updated on: 13/05/2026