How to synchronize your suppliers in the system

To synchronize your suppliers in the system, ensure you provide the essential details required for setting up or troubleshooting a supplier feed.

Steps to follow:

1. Share the feed name you are working with so support or the system can identify which connection to check.
2. Briefly describe the issue you are facing during synchronization.
3. If products are not updating, provide sample SKUs that exist in your store and should be updated. This helps verify whether the data appears in the supplier file.
4. If you are trying to import new products, use an Add feed instead of an Update feed.
5. If using an external connection such as FTP, Google Sheets, or another source, share the connection details required for access.
6. If you see errors such as file format or row separators, verify the source file or share it for further assistance.

Providing these details allows the system or support team to validate the feed and ensure your supplier data syncs correctly.

Updated on: 03/06/2026