How to Transfer Stock Sync Credits Between Shopify Stores

You can transfer your remaining Stock Sync credits from one Shopify store to another. This process must be completed by the support team, as credits cannot be moved manually from within the app.

How Credit Transfers Work

• Credits can be transferred between any two Shopify stores under your ownership.
• You may transfer all or part of the credits from one store to another.
• Credits from multiple stores can be merged into a single destination store.
• Credits remain Stock Sync credits and cannot be converted into cash.
• Credits from other SyncX apps (such as Easy Fulfill Tracking) are not transferable; Stock Sync credits are for importing products in Stock Sync.

What Information You Need to Provide

To request a credit transfer, contact support and include:

• The full Shopify URL of the store sending credits, such as store-name.myshopify.com. If transferring from multiple stores, provide each source URL.
• The full Shopify URL of the store receiving credits. If you provide a public token, also provide the destination store URL so the account can be verified.
• The number of credits you want transferred, or confirmation that you want to transfer all remaining credits.
• If merging balances, identify which store is the old or development store and which is the active destination store, and provide the expected resulting balance when applicable.
• (Optional) Your public token if support requests it for verification.

How to Request a Transfer

1. Send a message to Stock Sync support with the required store URLs.
2. Confirm the number of credits to move and identify the correct source and destination stores.
3. Support will verify the stores and process the transfer.
4. Once complete, support will notify you to confirm the updated balances.
5. Double-check the credit balances in both stores after the transfer.
6. If the balances do not match your expected totals, reply to support with the source and destination URLs and the balances shown in each store so they can investigate.

Notes

• You may uninstall Stock Sync from source stores after credits are transferred.
• Development stores are supported for transfers.
• Support may request additional verification such as a public token or confirmation of the correct Shopify URL if there is any ambiguity about which store is sending or receiving credits.

For assistance initiating a transfer, contact the Stock Sync support team and they will handle the process for you.

Updated on: 04/08/2026