I am unable to upload my source file. What is going on?

If FTP or SFTP

Please ensure you have provided the correct login credentials, source host URL, and path & file name.

If Dropbox, Google Drive, or One Drive

Please ensure that the source URL is correct and that it is a public file that we are able to access.

If manual file uploads

Additional checks when upload fails

If importing from URL stops part‑way, confirm you have enough credits to process all products.
If you receive “This file can’t be read” when using email import, verify the file extension detected in the email matches the feed’s configured file type. If manual upload succeeds but email upload fails, retry after adjustments.
If the file loads but shows “No Match,” ensure your filters (such as SKU or tag filters) match at least one product—test with a single known value to confirm.
If the upload appears stuck on "Queuing," note that the first import may take longer to begin. Make sure the feed has enough credits, as importing more than the test products requires additional credits.

Updated on: 22/06/2026

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