I am unable to upload my source file. What is going on?

If FTP or SFTP

• Please ensure you have provided the correct login credentials, source host URL, and path & file name.

If Dropbox, Google Drive, or One Drive

• Please ensure that the source URL is correct and that it is a public file that we are able to access.

If manual file uploads

• Able to upload the file on the dashboard page with the "Manual Update" button.

Updated on: 11/01/2024