Troubleshooting XML Feed Not Updating Properly

If your XML feed is not updating properly in Stock Sync, check the following common causes and solutions.

1. Verify the feed is processing successfully

If your feed appears stuck or variants are not updating, check if the feed has processed recently and whether the variant count matches what is expected. If processing resumes normally, updates should apply automatically.

2. Ensure the feed file is accessible

If Stock Sync cannot access the XML file, updates will fail. This may happen when:

• The feed URL has changed
• The host blocks access based on region
• The server requires IP whitelisting

If needed, whitelist Stock Sync's IP: 52.20.189.51.

3. Check image loading behavior

If images fail to update:

• Confirm URLs are publicly accessible
• Make sure your plan includes media updates
• Verify the XML structure does not introduce issues (example: image tags placed after video URLs)

If the XML structure is unusual, our technical team may need to review it.

4. Confirm XML file format and structure

Feeds may not update if the XML structure is not detected correctly. Ensure:

• File format is set to XML
• Parent Node is correctly defined (e.g., <products>, <item>)
• Variant Node is set if the feed contains variants

5. Run a test update

After adjusting settings, run a small test (e.g., 3 products) to verify the feed updates correctly.

If issues persist, share the XML URL with support for further diagnostics.

Updated on: 28/05/2026